After stripping out all the speaker cables, double checking corresponding cables etc, the problem is with the software 🤬. If I go into sound / speaker settings / speaker test on ... only 2 of the 4 connected speakers actually emit sound and neither according to the highlighted one on the screen!   Edit: I've had to turn Dolby OFF on my Sky box! ... View more

Boot loop fixed but, I noticed a couple of days ago that I'm missing some audio (speech/centre) on some channels. After some farting about the speaker wires no longer correspond to their colours with some channels missing all together 🤬 ... View more

I finally got mine back yesterday in the biggest box they could find apparently 🙄 . Plugged it in (did pause when I got to the ethernet cable but thought "surely they've taken the dodgy update down" and plugged it in). All working. Delighted to finally have it back and operational.    It took longer than it should have to get Samsung to admit to a problem, unfortunate that Repairtech use DPD (still mostly the most dreaded courier if you live in the Highlands) but after it's finally resolved.  I just hope that they sort this out globally and nothing like this ever happens again.    Samsung "customer service" leaves a lot to be desired and customer loyalty is something they obviously don't care about, when it absolutely should be their focus when they have the market share they have in so many areas. If all their loyal customers dumped them tomorrow, they wouldn't be around for long, they need to remember that. The best/worst PR for any company is word of mouth. ... View more

I've just had a call to arrange collection of my HT-J4550.  It's being collected by DPD on Monday or Tuesday (DPD don't guarantee 24hr service to the Highlands). It would have been Wednesday if I'd waited for packaging to be sent out. They have a 7-10 day turn around for repairs. 👍 ... View more

I know, I just thought it was hilarious that she would think we need to send everything so it could be tested 😂 If an AV tech doesn't have a power cable etc they're not very good 😉 ... View more

I have been back on to chat and am awaiting a call from a repairer to arrange collection.  The agent suggested I pack up the whole system, cables and all 🤣   ... View more

Having asked for an update via Twitter DM, they are at least admitting there's an issue, finally. That gives me some hope...not a lot but, some. ... View more

We all need to contact customer service, they are denying any knowledge! I have also persevered and had it escalated. If we all do the same they can't keep denying any issue.   I did ask when the software was last updated, they stated 2017 but I'm not buying it. There are just too many of us for it to be coincidental.  ... View more

Same issue here too 😞 ... View more