hi @aidaE...pls try switching ISP 1. wifi network change from your ISP router to your mobilephone wifi by hotspot 2. confirm network connection and try youtube or netflix 3. after several minutes return to your original wifi router network 4. confirm network connection and try again to reset smarthub ... View more

hi to all, my 2tvs ate finally back after a week of “internet outage”. it was resolved saturday morning by resetting the smart hub feature again. last week,  i feedback my case details to the call center agent which was then escalated to the head office. They said/observed that all recent claims are coming from same ISP provider, this seems to tally as i reported that my units can connect using my mobile phone/different ISP as an access point/hotspot which is a different wifi network. i guess they did something at samsung side as the latest resetting works which it was not able to do last week with the same smart hub resetting procedure. i hope this might resolve your cases as well. ... View more

Hi bobik & all,   i'm following bobik's case as it seems i have the same case with my 2-smart TVs. my son experience it yesterday on his 40" model and when i checked with my 50" model today, it does have the same issue. I thought it was a Netflix issue or my internet provider issue but my pcs and mobilephones works fine with netflix by wifi connection. Even youtube is not working as well on the TV. So it brings me back to my TVs internet connection. Please help us ... View more