hi to all, my 2tvs ate finally back after a week of “internet outage”. it was resolved saturday morning by resetting the smart hub feature again. last week, i feedback my case details to the call center agent which was then escalated to the head office. They said/observed that all recent claims are coming from same ISP provider, this seems to tally as i reported that my units can connect using my mobile phone/different ISP as an access point/hotspot which is a different wifi network. i guess they did something at samsung side as the latest resetting works which it was not able to do last week with the same smart hub resetting procedure. i hope this might resolve your cases as well.
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