PS When I say reset router I mean full factory reset. ... View more

Hi I have had the issue of only one R1 speaker before and cured this with a total reset of the modem and then resetting and reconnecting all the speakers fresh.    5ghz works best for me and found that making sure all the units are of the same makes a difference to stability. 2ghz works but others have reported similar issues that appear to be resolved with a mixture of resets and changing of WiFi channels   See this thread; may help with people reporting slightly different solutions for them: https://eu.community.samsung.com/t5/TV-Audio-Video/No-Surround-sound/td-p/156686   Personally I would unplug everything including the router, turn router only on and once online then turn soundbar and rears on.    If this doesn't work I would go for a full reset of everything including router (especially as you only have one speaker showing); as before I found that the modem reset fixed the issue for me.  ... View more

Also going back a step and Appologies for the flood of questions. Can you confirm (if not greyed out) have you entered into the 'wireless speaker manager' option and added the R1's this way I bin surround grouping? My wireless speaker manager settings are in the expert settings section but may be different on yours because of tv models being different to mine.   Thinking about it it sounds like it's a wifi connection issue; I believe when you connect to the TV with just the soundbar, you can do this via Tv connect mode (Bluetooth), but this method will only allow one speaker to be connected at any one time.   To connect via surround to TV you have to be using WiFi.  ... View more

Hi Eas_3   First thing I would make sure of is that if your modem kicks out 2.4 and 5ghz wifi, that you check all devices and TV are on 5ghz.   Have you tried to connect via the Samsung app and can you group the speakers in this way prior to connecting to TV (through surround setup option) ?    Do you mean the ' Wireless Speaker Manager' option is greyed out?   What modem do you use BT Home hub if so are you on mode 2 ?    Only other thing I can suggest is to turn everything off at plug and try again, or if this doesn't work reset all speakers and reconnect (to 5ghz if relevant)    If I can get some more detail I can be a bit less generic with any help I give       ... View more

Hi Abob36,   Hope you well; I am running latest I believe (See below); you on the same?    It's all good for me on mode 2 with no issues; I did try to swap my BT modem for a TP-LINK to get WiFi signal in summer house, but when I swapped over it was a nightmare no matter what settings I used.    I am back on BT modem now for TV and surround and use tp-link as a repeater/extender.  ... View more

Good to see you've made some progress Aid7.    I found that mode 2 resolved all the issues I had with connection issues (wifi) and slow/delayed volume change, but I also had issues with the soundbar loosing sound and just having sound from Rears; even though the soundbar still displayed multi channel mode, and the volume controls worked (but only on rears).    I would have to turn off the soundbar at the plug and then reconnect to the tv; after that it would be fine for a period of time and then repeat; when I use mode 2 I get none of this and no sound issues.    It maybe different for you being on J series but worth a try I think. I have not tried mode 3 as mode 2 resolved all my issues.   P.S. See below link to BT site explaining what the changes are in each mode; it's pretty basic but may help with some understanding of what's changed.    http://bt.custhelp.com/app/answers/detail/a_id/56287/~/what-is-the-wireless-mode-feature-on-my-bt-smart-hub%3F   ... View more

Of course  Pm. me your email address and I will send it   Lol I don't mind a bit of tinkering, but I never want to go back to the Samsung fight days.  ... View more

Hi Leg2ion,    No the file is different to  Fraunhofer files; I have tried these before but get on better with this one.   I don't have the source only the file as it was found by someone else on the forum.    I know what you mean; if it ain't broke then don't fix it. I only started tinkering again after trying to swap modems. The results of swapping away from the BT home hub makes me a bit nervous to ever change my fibre supplier!      ... View more

No problem and thanks for the kind words. I am sure they still remember me at UK head office!  It's still makes me laugh when the samsung engineer came out from head office, and I knew more than he did!    I have sent you the best file for testing as this gives clear channel tests with no bleed. I would run this from a memory stick on tv or network drive on dlna    I am on full WiFi with no cables at all to tv; I have tv set to bitstream and dolby.   Generally I have the rears on full volume and soundbar on 3; sometimes I will tweak this depending on what I am watching and the source used.   It's not completely perfect but I get full surround sound with good sound quality and am very happy at this point with no drop outs in sound or issues with connection.    I do remember others having issues with centre channel but never experienced this from memory, only the original muffled sound from the centre (particularly on speach) which was corrected with one of the many firmware updates. This was corrected prior to this for most with the temporary optical solution, but could work as a permanent fix if you use a universal control for volume, or don't mind using the soundbar control for volume.   One question is do you get a uniform result with low centre volume on all sources, or is it worse on any particular source?    If I can help further just give me a shout.  ... View more

Hi Aid7,    I feel your pain; I was in your position for what felt like years and my issues with the K650 took over most of my spare time at one point.    I managed to get my issues sorted by bullying Samsung's head office, and even the CEO in the UK and US, and would suggest that if you cannot get it to work to do the same. It was the only way to get them to resolve the firmware issues.  It obviously makes a big difference if your units are still in their garantee period because you have way more options and weight behind pushing samsung. So I haven't had any further contact as we agreed my issues had been sorted and I would retract the letter of deadlock I issued.    I see someone has suggested there are files linked to on here already; if I remember right Leelazer had the best one and seemed to be the only one that tested all the channels seperatly. I may still have the file on email so PM me your email address if you want it.    I've never had a dropout of the centre channel at any point and my issues related to the first firmware updates they did when the K650 came out, so it appears these are a new set of issues.    I have the following set up;   K650 soundbar 2x R1's All on WiFi  K series 65 inch   It may even be worth starting a new thread with your specific model and issues and contacting Samsung as I did by email to head office, but be prepared to spend alot of your time to get this resolved.    Have you tried to factory reset everything and only use the tv to set up the WiFi? This has solved some issues in the past.   Does the centre channel drop out occur when you just use the soundbar (with same connection methods ie WiFi, hdmi)     I also remember that when I was speaking with others it seemed people had varying amounts of slightly different issues, and this seemed to be related to the TV model (series) and what wifi they used. As I stated in my previous post this was backed up by my recent failed attempt to swap from the BT home hub to the TP-LINK router.    If your problems persist I would consider mode 3 on the hub; again this may reduce the over all WiFi performance but may help your issues. It may help in at least confirming its not a WiFi issue so you can concentrate in another direction.    One last question; are you connecting all your units to the 5ghz only?  This is by far the best set up for me with home hub on mode 2.   I lied one more; have you tried the optical work around to see if this resolves your issues?  Only Downside to this is you have to use the soundbar control for volume, but I wasn't affected by this as I use a universal controller.  The optical workaround (not discovered by me) is well documented on here and was a life save for me when I was trying to get my issues resolved.   Also I think I remember that when you group the speakers in full wifi/multi channel mode the hdmi cable will be ignored by the set up, so sometimes you think you are testing hdmi but your not.   Hope this helps as I used to joke about that I would one day get my issues sorted, but I would be divorced and homeless before I got there!  ... View more

Thanks,    I am back on BT Hub now and everything seems fine. Now have the TP-LINK router set up as a repeater to give me better distance for tv's in bedrooms.    For anyone else on latest BT home hub; I did notice that when I set my BT home hub up that it comes with 3 modes. Mode 1 is factory preset but the surround sound doesnt like it (drop outs and slow volume control).    If I change it to mode 2 everything is fine. Mode 2 is stated to be slightly less fast and WiFi distance is reduced compared to using mode 1.    Now everything is fine it proves to me that the k650 in multi channel surround mode with R1's does not work well with a tp-link w9970; mainly I think because it only has 2.4ghz.    ... View more

Thanks, I think I will have the BT hub for the surround and TV on 5ghz, and have everything else on the TP-LINK.   Hopefully that will fix the Netflix issue and slow volume.  ... View more

Hi Guys,    Remember me! How are you guys and your K650?    Not been on here for a while as mine has been working fine with little issue. I recently changed from by BT Home hub to a TP-LINK router to get more signal distance, but now having big issues with connection and slow volume change, so may have to revert back to the BT Hub. I think it's an issue with 2.4ghz as it doesn't have 5ghz which is what I had the BT set up on. I think this just goes to show how important the router is in all this.    Started to notice a small glitch on Netflix too where the sound skips for half a second.    ... View more

Hi Lee   Not in UK until 22nd so can't test or see if mine has updated.    I have dropped an email to samsung stating some reporting issues with rears and volume control reduction in capability and got below response.........   Dear Mr Hickey, upon receipt of your email I have raised this to our audio visual department for their comment and support. Either myself or my colleague will return to you as soon as possible to assist further. Regards   ... View more

Oh no another corruptdate........... I haven't tried this yet.   Would be handy If samsung gave some commentary along with the update....... List of bug fixes etc ... View more

Oh no another corruptdate........... I haven't tried this yet.    Would be handy If samsung gave some commentary along with the update....... List of bug fixes etc ... View more

Smart view is built into my Samsung S6 edge phone. I can send video to TV and vice versa, but it's been giving me this warning today stating it has to disconnect the speakers before connecting with smart view.    Strange. I may try a reset when I have time ... View more

Hi Peejay84 Sorry should have given more detail. I use this from my phone to play videos and u tube links to tv Normally works fine but just started coming up with that warning ... View more

Hi all. Anyone had this issue before?          ... View more

Thanks Moggy........ Yes guys on here are very helpful and leave me in the dust on the technical side of things ... View more

Also it's very clear from my experience that the firmware show is run from Korea, and without extreme pressure from Samsung UK they will not fix firmware faults.    Nothing personal but all this talk by Moderators is like bolting the door after the horse has been running around for nearly a year!    I am pleased the rear volume issues have been resolved but if I find there are further faults with the firmware/hardware I will pick up where I left off and reissue the letter of deadlock.............. Just need to find the time to do some testing!  ... View more

AntS Sorry have to correct you there matey.............to cut an incredibly long story short the samsung engineer visited my home agreed there were faults that needed fixing, then samsung head office basically called me a liar and stated in writing that I basically imagined the whole thing and the engineer didn't agree there were any faults at all! And this was from the head of customer service at samsung UK........ Still no apology issued for this either. The only reason the rear speaker volume issue was resolved, was after I included some 30 email address of others affected and the issuing of a request for a letter of deadlock from Samsung, to be referred to an ombudsmen within 14 days of issue. So not sure why you have included the engineers visit to my house as an example of how well your procedures work! We where told point blankly following his visit that the Soundbar was operating to Samsung's expectations............ Not as per Samsung's quality statement that states you will "exceed customer expectations" . To all....... The 30 day refund thing is hogwash. Doesn't apply as samsung have to either repair or replace the unit with a working item, and if they cannot do this they have to issue a full refund. If they cannot agree to do this and try to deny the faults, you can request a letter of deadlock from Samsung, with the proviso that if you do not receive a letter of deadlock in 14 days from the date of request, you will go to an ombudsmen with the evidence you have and they can force samsung to issue a full refund. If your not happy I would go straight to a letter of deadlock as this issue you face is continuing from all the original firmware issues, and there is ample evidence to show samsung have had more than enough time to to fix the firmware or admit it's incapable of operating to advertised specifications. ... View more

I miss wires :(   I will do some testing tonight Lee...........   Sorry for the lamens talk but is the centre channel not mainly for speach, and maybe this is why it's different to left/right front channels and has less support?      ... View more

Gives full details here   https://hdclub.org/details.php?id=15777   Might as well be Japanese as far as I'm concerned  ... View more

Ok not voodoo then. I have a UE65KU6000......... I will do some research on its u tube capability ... View more

Very confused now hehe Didn't know u tube was stereo only and I think it's some crazy voodoo magic as it's working like 5.1 ... View more

Lee I tried this a few days back and had the same.    Has battle field effects and had same results. Only one on u tube that gives me good results.  ... View more

I did but to be honest I wasnt being so detailed in my assessment of the results as you guys........ Probably still on a high from the rear volume issue being fixed   I will test again with the same file in the morning and report back taking a bit more time to be sure......... And hopefully keep up with you guys ... View more

Soundbar = press and hold + & - volume buttons Sub = press the reset button in the small hole next to power lead input Tv = not sure lol ... View more

Same here. Have done optimus test and seems fine. But appreciate what's been said that this involves front left right channels also   I am not getting tinny sounds from centre channel when waiting tv/films and all seems OK.   I have noticed from months of testing that I seem to get a different result from every test file I have played, for the good and bad.    I apologise for my lack of technical input but glad we have some guys who are experts here   ... View more