Well, technically an unexpected fault CAN happen with any TV - As it can with a Car, or a phone, or even a clock! The point is - as a manufacturer you have a duty to acknowledge and address faults. If Samsung is experiencing a high number of Incidents in regards to a particular model that is demonstrating a greater than expected frequency, then it should be addressed as a Problem, that requires investigation and workarounds for your customer. What is worrying is to try to use your first line support to try an convince you as a customer to live with it. My suggestion is to Reject this assessment by the first line 'engineer' and insist that you Incident is escalated for further analysis and insist your Incident remains Open until Resolution.
... View more
Hi there, I bought my (expensive) Samsung 65" Frame just 3 month ago and this has started in the last 2 weeks. They are dark blotches appearing at the bottom of the screen - which completely destroys the illusion of it becoming a paintingin Art mode - especially as this appears worse in Art Mode. Rang Customer service, and I must say the response was very poor as it took 40 minutes of convincing the analyst that this needed escalation as he tried to brush me off as within tolarance!! Engineer on his way this Friday. Fingers crossed... but very concerning due to the age and price of this television. Also customer support needs fixing
... View more