@Benrc wrote: I fell for all those "sponsored" reviews claiming zero blooming, oled level black etc and this tv is worse than my 2013 Panasonic Plasma in every possible way other than brightness (thanks for the headaches) Terrible screen uniformity, dse, clouding, blooming, very odd skin tones, I could go on. I'm inclined to agree with you. Virtually none of the pro reviews mention the problems we're observing with the Q9FN. If they did, then Samsung might actually take the problems seriously, rather than ignoring customers. We've bought the TV, so they really don't seem to care now. Wish I'd returned mine in the 30 day warranty period, but I foolishly thought they'd fix it with a firmware update :(
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TV 13 months old so it is up to Samsung to provide the service direct in an accordance with 1999/44/EU directive. Now experiencing severe failings with Samsung customer support. Was informed that some one would ring yesterday but nothing. Also scheduled a call, yet again, via Samsung TV support for a call this morning. Deadline now passed and no call. this is nothing short of atrocious support from such a large organisation. Now forced to articulate the diabolical service provided by Samsung on the wider net. Also now addressing legal action for failing to comply with the UE directive.
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