I understand its difficult to support every app but at least focus on market share. WhatsApp, WeChat, FB Messenger should be at the top of their lists. WhatsApp has a major share in the US and EU and dominates the latin markets. WeChat might as well be considered a monopoly in Asia. Launching a wearable that doesn't fully support these tools is like launching a PC that doesn't support IE, Chrome & Firefox. The whole concept of a wearable is to replace your phone under certain conditions. Those certain conditions being primarily communication (phone, sms, chat), navigation & health. Especially if you are looking for an LTE wearable so you can leave you phone in the car and go to dinner without a brick laying on the table or in your pocket while still being connected enough to not miss anything. Unfortunately Samsung doesn't quite understand this. Apparently their focus group is simply out of focus with the "Professionals" that are most likely to have and spend the exorbitant amount of money for a miniaturized smart phone on their wrist. IMHO Tizen is like BMW's iDrive entertainment system. Both are proprietary and both companies are committed to using it because of the loss they would have to take on R&D if they didn't. But because of that it has limited compatibility, is clunky, and lacks the ability to adapt to a quickly changing market. Simply put it's bad business holding on to a bad investment. I miss driving BMW i3 and Z4 but I don't miss the iDrive. It made me feel like I had a cheap knock off a tablet whenever I used it. But I digress... All I want in a wearable is this...what is the must haves for everyone else? LTE with single phone # (offered by most carriers) Blue tooth for phone pairing when not on LTE and for headset. Phone & SMS Full support for Spotify (including downloaded playlists), WhatsApp & GoogleMaps I know a lot of other people like the health tracking. I think that is bonus and most likely a default feature but also I have found that it is more gimmicky then actually beneficial. P.S. Convert your entire Bixby team to key application support. Trust me they will be happier and your customers will be happier.
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The only answer that is apparent is... @sygys wrote: Why is something that simple... wich also billions of people use all over the world not fixed on the best smartwatch on the market??? Gear S3 is NOT the best smartwatch on the market because Samsung chooses to not support it. I love their phones but the WhatsApp roadblock has been the single defining factor why I haven't even trialed on of their wearables. I honestly am insulted by it at this point and it's starting to make me rethink upgrading the the S10 on my next cycle. But dont' worry you'll get a nice reply from a Samsung representatve......eventually stating it's your responsibility to reach out to WhatsApp and convinve them to reach out to Samsung and address the issue with Samsung's proprietary operating system. Samsung's lack of ownership and ethics to "do the right" thing is astounding. Samsung thinks just because it looks better than most tech watches people will continue to buy it. If I wanted a good looking tech watch that didn't do what I want I would buy the Tag.
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