@GameOn11 wrote: Same issue with not only Active 2, but also when I have my phone in my hand. Seems to be an app issue and not necessarily a watch issue.  Raising my hand a the top of the stairs does seem to work, but agree it's crazy there isn't a fix for this. So disappointing to read that Samsung have not addressed the floor level issue in their latest Watch, the Active 2. It has nothing to do with the App, Samsung state that the floor level is set at 3.0m when most domestic floors are 2.8 in the UK and USA. Next watch won't be a Samsung, not that I'm over worried about the floor count personally. It's the fact they don't listen to their customers that annoys me. ... View more

Remember, get to the top of the stairs and raise an arm above your head. You will look stupid, but it will register a floor. I'm surprised Samsung haven't included this advice in their instructions as they have no intention of fixing this age old problem. ... View more

It has counted flights of stairs in your video as the floor level is greater than 3.0 metres (looks like an office or flats staircase). Samsung by their own admission state that a floor level has to be greater than 3.0m for it to register. Most UK homes have a domestic floor level of 2.8m therefore it never registers a floor level change. Unless you raise your arm above your head at the top, you look ridiculous but it is the only way to get a flight of stairs recorded in ones home. ... View more

It's not a new issue, it has been the same on other Samsung Watches, Gear, Fit etc. Samsung in their infininte wisdom have decreed that a floor level should be 3 metres. Despite being told many, many times they still persist with this belief. This shows a company that is totally out of touch with its customers views. In the U.K the average floor level is 2.8m so despite all the innovations Samsung have given us in the last decades, which to be honest are world beating, they will not alter the coding if 3m to 2.7m and make everybody happy. ... View more

I have the Galaxy watch 42mm Same thing, only twice counted stairs  in the local town centre and 29 floors registered whilst waxing the car. My staircase at home is 2.7m needs 3m Seems Sam sung is one of those companies where you report it and nothing gets done.  ... View more