I've happily resolved the issue at my end. RESOLUTION: I called Samsung Australia and their local service rep came and replaced the control board free of charge. I only needed to show my proof of purchase. BACKGROUND: Washer was 2year 5 months old and was failing to move onto the spin properly. The drum would repeatedly jerk and stop before giving up. Occasional cycles would work however. Reading around the forums suggested a control board fault - most likely on the feedback path from the motor hall effect sensor. There is a new revision of the control board that seems to have solved the problem. SHORT TERM SOLUTION (YMMV) Some people have reported success ensuring the control board is kept cool. Turn the machine off at the power point until it's required. It's winter here and I left the external door to the laundry open. The next cycle ran succesfully. Others have used a fan blowing across to board until they've been able to arrange a permanent repair. If you're unable to get warranty support from Samsung... 1. Ask them more firmly - it's marketed, priced and sold as a premium machine 2. Replacing the control board is trivial. Order one online, or from a local service store. All you need is a screwdriver. You can save yourself a service call out charge.
... View more