About AntS

AntS · ‎01-08-2017

Hi @stpetersburg. If you've tried all of the troubleshooting steps in the guide here and it's still the same, then I'd advise getting in touch with your nearest TV & AV Support Centre.

AntS · ‎01-08-2017

Hi @Mike4leeds. To add to what BandOfBrothers suggested, check your email server settings: Apps > Email > Menu > More > (your email account) > Server Settings. Emails deleted from POP3 accounts on devices will give you the option to delete from the server too; ones deleted from an IMAP account don't tend to, and result in what I colourfully call "zombie emails". If you've got an IMAP setup, then delete the account from the phone, and set it up again manually, and select POP3.

AntS · ‎01-08-2017

Sorry about the late reply @jaross, but it sounds like it should be checked out by one of the Samsung technicians. If you're able to, then it's best to take it to your nearest Support Centre (find ones in Ireland here; UK here); or to get in contact with one of the Support teams to book a postal inspection/repair.

AntS · ‎01-08-2017

Hi @Sdingley. :smileyhappy: This thread from our US Community friends any good for you?

AntS · ‎01-08-2017

Is this still happening @Claired28? If so, does the loudspeaker muffling still happen in Safe Mode? And have you tried any other troubleshooting steps such as a data backup and factory reset?

AntS · ‎01-08-2017

Apologies for the delay in reply @KarenP. :smileyembarrassed: Can't say for sure on things non-Samsung stuff-related, so I can't guarantee at all it'll work, but I found this: https://techforluddites.com/screen-mirroring/ and also something on Amazon's official Support page here if you want to check them out.

AntS · ‎01-08-2017

Hi @Domija. In addition to the stuff BandOfBrothers suggested, it's also worth checking in Settings > Connections > Wi-Fi if you have 'Keep Wi-Fi on during sleep' and 'Smart Network Switch' enabled or not. If 'Keep Wi-Fi on during sleep' is disabled then it'll disconnect from Wi-Fi when the device sleeps; and if 'Smart Network Switch' is enabled, then it'll switch to Mobile Data if the Wi-Fi signal where you are is weak or fluctuating quite a bit at the time.

AntS · ‎01-08-2017

Hi @KatieSz. :smileyhappy: Unsure if this is still an issue for you, but for any PUK (Personal Unlock Code) or NUC (Network Unlock Code) type stuff you'd need to speak to the relevant network in question.

AntS · ‎31-07-2017

Hi @TaraBara. Any joy with what Bades1978 suggested? Also, have you checked that your phone is in MTP mode? When connected by USB, pull down Notifications from the top, expand by 'Edit' or the arrow on the top right, and then look for what it's connected as by USB. If it's not 'MTP', then click into it and select 'MTP'. If there's no joy with that, then try a different cable or USB port on your computer.

AntS · ‎31-07-2017

Hi @jedi2slick. KIES, like Bades1978 said, is good. Also, check out Smart Switch for stuff that has Android 4.0 or higher. :smileyhappy:

AntS · ‎31-07-2017

Hi @Tee. Any joy on this since you posted? If not, is your phone definitely in Standard mode (Settings > Display > Easy Mode, and check that Standard mode is enabled)? And were you trying to set it by Settings > Sounds and Vibration > Ringtone > (select your ringtone) > Home icon?

AntS · ‎31-07-2017

Hi @RAG. If you used Smart Switch and selected an iTunes for backup it’ll have transferred any contacts stored on that backup/account. Also worth checking Apps > Contacts > Menu (3 dots) > Contacts to Display, and seeing what’s listed on there in terms of apps and what contacts are set to display, as the phone may also have synced directly from the apps themselves.

AntS · ‎31-07-2017

Hope that you were able to get things sorted in the end @JL50. Also, just a note to everyone out there to say that it's worth setting your phone up on Find My Mobile. In the event of you losing the phone, there's a facility in that app to unlock/lock the phone remotely (as long as it's turned on and connected to a signal).

AntS · ‎31-07-2017

Hi @Birch. Quick Connect has been renamed as Samsung Connect. You'll be able to find it on the Play Store here. Let us know if you have any joy sharing stuff to your TV with it. Also, worth checking out Samsung Smart View for sharing stuff/screen mirroring.

AntS · ‎28-07-2017

Hi @redbaron101. Understood - and apologies for that. We're going by the strict advice the UK/EIRE product guys have given us on this. Nonetheless, I think that your question to Scotty is a good one.

AntS · ‎28-07-2017

No worries, @terry009. Let us know how it goes. :smileyhappy:

AntS · ‎28-07-2017

Hi all. Are you able to let us know the Gear app version you all updated to? (Try Samsung Gear > Settings > About Samsung Gear app, and see if it's in there for you if you're unsure.) And, if possible, where it was updated from (e.g. over the air or Play Store) and any other software-related info like current Android/iOS versions and models/makes of your respective phones? The moderating team should be able to escalate this to our software guys to have a look at for you then.

AntS · ‎28-07-2017

Hi all. It's best to get the phone checked out at your nearest Samsung Support Centre where you can show the technicians the issue in person, and they'll be able get it sorted quickly for you. (UK peeps can find their nearest Support Centre here; EIRE ones here; for other folks, get in touch with your local Samsung Support teams for advice on how to get your phones properly checked out.)

AntS · ‎28-07-2017

Hi @terry009. Dates are difficult to give as it involves testing and any necessary back and forths between all those involved at the development end (networks as well Samsung etc.). All we can say for sure is that our guys and their guys are working on stuff together to get it out there as quickly and best they can.

AntS · ‎28-07-2017

Hi @Jules18. At this time of year, no doubt about the unhappy kids! Are other apps working? Is there an error message that's coming up when you're trying to use the iPlayer app? Is the TV's software up to date? (Menu > Support > Contact Samsung to check the version; and the latest version to download from the product's Support page here is 2007.0 if you need to update). Also, resetting the Smart Hub updates any apps in it. (Menu > Smart Features > Reset Smart Hub.)

AntS · ‎28-07-2017

Hi @Marin. I've emailed our TV experts for advice on next steps for you - and copied in the other moderators to that email. As soon as we get a reply, we'll get see where we can take this one from here. Edit: In the meantime, are you able to get any joy with renaming the HDMI port? (Source > highlight the desired source > select "Rename" > select PC.)

AntS · ‎28-07-2017

Hi @marl. What's the model code of your fridge? And does it have a water (or ice) dispenser and water filter?

AntS · ‎28-07-2017

Hi @Gio_Ath and @Scotty. :smileyhappy: I've sent you guys a PM. Bottom line is that we're unable to recommend third-party or overseas parts. Also, to re-iterate what KellyM said, in the UK/Ireland, officially the previous GearVRs aren't supported for use with the S8 as per the FAQ from our site here.

AntS · ‎27-07-2017

Hi @roncricket. This still happening for you? If so: Have you checked that you've got the latest software version for your phone? Are you giving your phone regular power-downs? Are all of your apps up to date (guide here)? Do the reboots still happen in Safe Mode?

AntS · ‎27-07-2017

@Fadhly: Software updates need to be tailored by and for the individual regions, with factors such as networks and various local services at play, which can dictate how long it all takes. Glad that the update is working out for those who've got it so far, though! :smileyhappy:

AntS · ‎26-07-2017

Hi @marscolony. The data will remain on your old phone. If you want to check it out, there's more FAQs and info on using Smart Switch between mobiles here.

AntS · ‎26-07-2017

Hi @valexiev. Odd one that. To rule out any third-party app-type shenanigans that may be at play, does your A5 do the same in Safe Mode?

AntS · ‎25-07-2017

Hi @Stevekirk52. *looks at the date of the original post* Unsure if this is still an issue for you guys, but I can confirm that Android 4.2.2 is the latest official firmware for the GT-P3110 /Tab 2. One of those bits of odd know-how I picked up during my time in Samsung's Smartphone/Tablet tech support was that the time and date on a tablet affects the handshake with Wi-Fi routers. Checking that the time and date was set to the correct current local time very often got the two devices suddenly talking to each other again.

AntS · ‎25-07-2017

Thought I'd bump this old thread to say that Samsung Members is now available in the UK for certain devices. :smileyhappy: More info on the app and the stuff it has (including news, promotions, problem solving tips and diagnostics) here. It should come pre-loaded on the S8, and it's available to download from the Play Store here - there's a list of supported devices there too.

AntS · ‎24-07-2017

@oceanicmanta wrote: May I know what exactly is the head office TV Technical team reviewing ? They're looking into all aspects of it. I've asked them to keep me in the loop, and will keep you guys updated as and when I can.

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