About AntS

AntS · ‎24-02-2017

Hi @DaveD1. :smileyhappy: Which Android version is your S7 edge on? And has this happened since you've had the phone or has it only just started recently?

AntS · ‎24-02-2017

Hi @treborlocin. What are you looking to save directly? :smileyhappy: You'll be able to save pics and vids from the Camera directly by Camera > Settings > Storage Location, and selecting 'Memory Card'. Should be similar to the guide on the US Tab S here.

AntS · ‎23-02-2017

Thanks! You're all up to date with the software there. And spooky. Have you tried resetting the router to see if that gets you a more stable connection on the TV?

AntS · ‎23-02-2017

Hi @LeeviJ If you'd like one of us moderators to have a look into this for you, can you send one of us a PM with your customer reference number, email address and contact phone number? I'm here until 17:30 today (and will be back tomorrow evening). JessL will be covering tonight until 21:00.

AntS · ‎23-02-2017

Hi there @Mark2. What software version is your TV on (Settings > Support > Contact Samsung)? And what other devices do you have connected to it?

AntS · ‎23-02-2017

Hi @spindall. :smileyhappy: What's the model number of your TV?

AntS · ‎23-02-2017

Hi @Slowery654 and @Vrf28. :smileyhappy: Our (official) lips are sealed on this... for now. But we're happy for all you peeps in the Community to discuss your thoughts, queries and speculation.

AntS · ‎23-02-2017

No worries, @Julesy007. :smileyhappy: If we do get a sneaky lead on the Nougat rollout, we'll most likely blab about it on here for you guys.

AntS · ‎23-02-2017

Hi @Jake. It might be best to use a wired connection here - and to get in touch with Netgear to see what they can do to help troubleshoot why DLNA devices aren't being picked up when you're using a wired connection.

AntS · ‎23-02-2017

Hey there, @maddog. :smileyhappy: Do the lines appear on the Picture Test too? Menu > Support > Self Diagnosis.

AntS · ‎23-02-2017

No worries. What's the software version you've got on it? Menu > Support > Contact Samsung.

AntS · ‎23-02-2017

Are you able to check if you've got the latest version of the Gear Manager app on your phone? Either through Galaxy Apps or the Play Store.

AntS · ‎23-02-2017

Thanks @Leon24xxx. :smileyhappy: @Julesy007: As much as we want to tell you guys, our “chefs” haven’t given us a release date. (We do ask them BTW.) Not so much secrecy in this case as it is simply a matter of it taking as long as it needs to take to make sure it's done right for those receiving it. We do know it’s being worked on by everyone involved at the development end. All we can advise is to sit tight, as it will be coming. Fully appreciate that it's grinding to wait for something you want though.

AntS · ‎23-02-2017

We're around, @Julesy007. :smileyhappy:

AntS · ‎22-02-2017

Has the phone been like this since you've had the it, or after something was changed on it, e.g. an app or software update?

AntS · ‎22-02-2017

Hi @khayam2017. Which devices are you using here?

AntS · ‎22-02-2017

Hi @craigmason71. It can take a maximum 128GB MicroSD card. This link is an old one, but it gives a good basic guide on the often bewildering world of SD cards.

AntS · ‎22-02-2017

In Settings > Display, is 'Smart Stay' off? And is 'Keep Screen Turned Off' enabled?

AntS · ‎22-02-2017

Hi @Christian6. Which phone do you have?

AntS · ‎22-02-2017

Hi Paul. :smileyhappy: Are you receiving general notifications for calls? And how about for standard text messages when in Screen Timeout mode?

AntS · ‎22-02-2017

Hi @alanldg. Is this accross all sources? If so, which Picture Mode do you have it in? Settings > Picture > Picture Mode. And does adjusting the Tint (G/R) in Picture > Expert Settings help at all?

AntS · ‎22-02-2017

Hi Simon! :smileyhappy: Just verified with the Tech Support Product Specialist for fridges that this is normal operation.

AntS · ‎22-02-2017

Hi @zomorrodatesh. Are you able to update through the Settings? Menu > Support > Software Update.

AntS · ‎22-02-2017

Hi @Ryan. It might be best to arrange a Remote Management session call with one of our Print Tech Support guys to make sure everything's set up as it should be here. If you PM me or one of the other moderators (JessL or KellyM) your name, full contact details and the serial number of your printer, we'll sort that call out for you. Alternatively, you can give our Print Team colleagues a call directly on 0330 726 7864.

AntS · ‎20-02-2017

Thanks @Blade! PM'd you with a potential solution. :smileyhappy:

AntS · ‎20-02-2017

Actually, @SamBent can you PM me with your address information too?

AntS · ‎20-02-2017

Thanks. I've edited your post as it contained your personal info. I'll arrange that call from our specialist team for you, and send you a PM with the reference number.

AntS · ‎20-02-2017

Hi SamBent. Have you contacted one of our Support teams? If not, can you send one of us moderators a PM with your full contact details and details of your S6 edge (serial number and IMEI number if possible)? We'd like to arrange a call to you from our specialist team. I'll be here until 17:30 today; and JessL and KellyM will be here tomorrow.

AntS · ‎20-02-2017

Hi @cw66. What's your TV's model number? A Smart Hub reset automatically updates all the apps in it. Just be aware, though, that if the app developer no longer provides support for that model then the app may not appear in the Smart Hub.

AntS · ‎20-02-2017

It does. Do you have mobile data and Wi-Fi permanently swiched on? Any fluctuations in the signal will chew up power as the phone automatically searches for the strongest signal to lock on to - and a sudden large fluctuation/drop in signal might account for that sudden power drop.

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