Thanks for getting to this one, @JAMES4578.    @sazyy69: I've moved the thread to the Smartphones board and edited the topic title for you. Can you tell us some more info? Are you using the stock Messages app for texting, for example? ... View more

Hi @Nilmoty.   Any of the other apps on the TV not working (not working at all, or slowly)? What's the internet connection like for the TV? ... View more

@JohnBanks68: Apologies for the delay in getting back to you on this one.    Factory reset is the final option we'd suggest before advising a repair (presuming that data from a restored back-up isn't just loading the same error back on to the device).   Might be worth getting in touch with one of our Support teams directly (if you've not done so already) to explore the official repair service options available to you in this instance. ... View more

@mrskatyoung: The developers have let us know that there quite a few challenges (if you pardon the pun) to implementing 'group challenges' (server costs, operation loads etc.), but they'll consider the suggestion for the future.    @Robertsg99: My post here might have got missed. ... View more

Hahaha! Well, I'll let you know what the developers say about group challenges, @mrskatyoung.  ... View more

No worries, peeps.    @mrskatyoung: We never get dates from the software guys ... even if we promise to take them to a fancy restaurant.    The various development teams are a law unto themselves when it comes to timescales, so I couldn't say how long we're talking here - as much as i'd like to. ... View more

Hi guys.   This is more of a device OS platform thing; with the Galaxy Watch running on Tizen rather than Android, and so unable to support Google Assistant. (It's kinda like asking for Siri or Cortana on the Watch...)   Appreciate that Bixby isn't getting much love at the moment, but I do know that Samsung are keen to keep working on improvements to it. ... View more

Hi all.   The developers have advised us that they've identified the issue and added exception routine code for Inactive Time in the next software update of the Galaxy Watch.   When that update comes your way, can you let us know how it is for you? ... View more

@Niknak82: I've raised it with our software team for you guys - and we'll let you know of the response we get.  ... View more

Hi @SkipR.   We've reported the various activity tracking issues that you Galaxy Watch folks are experiencing to our software guys; and they’re continuing to work on it. We also created and pinned a thread on how to send error reports to help them better analyse what’s going on in each of your cases: https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Galaxy-Watch-Gear-smartwatches-How-do-you-submit-an-Error-Report/m-p/672747   (Of course, this is just from the UK & Ireland point of view; other countries may have a different approach on this depending on what their Support set up is.)   Beyond that, we don’t  have anything concrete or official on this one to tell you guys so far. There’s a suspicion that the software algorithms might need reviewing – but I doubt that’s revealing news to any of you peeps out there who’ve done a bit of testing yourselves.   On an additional general sidenote, if you've come across them on your travels around the forum then it’s worth adding to an existing thread on an existing topic that best fits yours, rather than creating a new one.    Galaxy watch 46mm heart rate monitoring and sleep tracking not working. Galaxy Watch 46mm Not counting steps Galaxy Watch not measuring Heart rate ... View more

I'm not that powerful to say yay or nay to that one. But the app's developers should be able to advise you... if you ask them.    Contact details for the app developers are on the Play Store pages for Audio Remote (and Multiroom, if you want to get in touch with them too). ... View more

Hi guys! Just to update you: the developers have let us know that there are plans to slowly add new activities/functions to the Galaxy Watch. They haven't said any more than that, so it'll be mostly a case of exploring things in any updates you get - but if we do hear anything further ourselves, we'll let you know. ... View more

@PSte: Samsung UK have a 'desktop' Samsung Members link on our site where folks can register products, but I couldn't find something like that for Samsung Slovakia. Just to test that model code for you, though, I tried it out in our link (Members > Benefits > Register Product > [entered product code in 'enter product name', waited until the suggestions came up, and clicked on the Slovakian DeX Pad to select it] > Register Product, and it registered fine for me.   In this instance, I reckon you should get in touch with our friends over at Samsung Slovakia to see what they can do for you: https://www.samsung.com/sk/support/ ... View more

Hi @JohnBanks68. Everything up to date on your phone as regards firmware and apps?   And were those mobile phone repairers one of the official Samsung Support Centres? ... View more

Hi @WhatAJoke.   An auto-update to the All4 app should've resolved the issues for that app for peeps with 2017 & 2018 TV's, but I reckon there's a bit more than that happening in your case...    What's the current firmware version of your TV? Settings > Support > Software Update.   Version  1202.5 is available to download on to a USB from that model's Support page on our site here if you need it.  ... View more

Happy New Year to you too, @GaryBrett!    I've asked our software team about this one for you (and the others asking about Inactive Time reminders) - and me or one of the other Mods will keep you guys posted on the response we get from them. ... View more

Interesting.    From all that you've said it points to something going on in the Gmail app itself.   I know you've said that there's no battery optimisation set for the app, but just to confirm that all the stuff from the phone settings has been eliminated:   Settings > Apps > Gmail > Notifications > On Lock Screen, and make sure either 'Show Content' or 'Hide Content' is selected. In Settings > Apps > 3 dots > Special Access > Optimise Battery Usage > Apps Not Optimised > All Apps, Gmail is definitely not enabled as 'Optimised'? And in Special Access > Allow Unrestricted Data Usage, what's the Gmail app set as? ... View more

I'm guessing, that like yourself, they're using the Gmail app rather than Gmail on the stock email app.   Any differences between Wi-Fi and Mobile Data on the notification delay - or is it the same on both of those? ... View more

Hmm. Sounds very similar to what this Pixel user was experiencing. Any joy for you with what Wahur1 there tried in manually adjusting the notification settings for the folders/sub-folders under "Manage Labels" in the Gmail app itself? ... View more

Hi @Dia1.   Can you let us know some more info?   Which apps are crashing? In what way are they crashing (e.g. are they closing down completely; freezing; or is the streaming just stopping)? What's the current Android version on your S9? Anything you've tried already in terms of troubleshooting? ... View more

Hi @Scorpion2019!    Our UK AV expert has confirmed for us that a Wi-Fi connection is definitely a primary requirement for the Multiroom app to work the way you want it to in this case. :( ... View more

Thanks for the info there, Stuy76.    @daath: No news as of yet on the HR monitoring. ... View more

@mysweetdreamzwi: What's the software information on your phone currently showing?  Settings > About Phone > Software Information.   Did you register for the beta through the official means or through sideloading etc.?   And are you based in the UK/Ireland? ... View more

We’re totally cool with you guys debating the pros and cons of different wearable OS’s… but it might be best to create a separate thread for it.   As for the thread’s original topic, I think info like which Samsung Health and Strava versions you're using, along with which devices - and even which country you're based in, is useful for everyone.   I’ve also asked our software team for further advice/investigation as to why version 6 of Samsung Health may not have resolved this for some of you. (There was an update to version  6.1.0.047 of Samsung Health  for Android on the 3rd December 2018, in case some folks were unaware.) ... View more