About CarlH

CarlH · ‎23-05-2018

Hi @BU77. Have you tried your earphones with another device or even an alternative pair with your Galaxy S9?

CarlH · ‎20-05-2018

Yeah, 2 should definitely be fine! Have you tried using the Outlook app?

CarlH · ‎20-05-2018

How many files are you attaching, @Stewartv? I seem to remember I could only attach so many on a previous email (not sure of the quantity).

CarlH · ‎20-05-2018

Are you currently running Nougat or Oreo, @Stewartv? Can you also test this out in Safe Mode? To activate this, restart your phone but whilst it's powering up, keepo the 'Volume Down' button held until you reach the home screen. Safe Mode will be displayed in the bottom left corner if done correctly.

CarlH · ‎20-05-2018

Hi @Stewartv. I've just tested sending a file over 5MB here using the stock email app (Gmail account) and it worked. I'd like to look into this further. What email address are you using; is it a personal one that you've set up?

CarlH · ‎20-05-2018

Hi @Wwalshy. To test if a third party app is definitely causing some issues, set your phone to Safe Mode. You can do this by restarting your phone but whilst it's powering up, keep the 'Volume Down' button held un tile you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner. To exit Safe Mode, simply restart your phone as normal. If your phone is fine in Safe Mode, then it will be a case of process of elmination and deleting your apps one by one. Hope this helps!

CarlH · ‎20-05-2018

Hi @Lyndsmorgan. If this has been happening for some time, I think it would be best for an engineer to inspect your phone. This link will direct you to the closest Service Centre in your area.

CarlH · ‎16-05-2018

Hi @Joanne4. What device are you using? Have you spoken to your network provider regarding picture messages?

CarlH · ‎16-05-2018

Hey @RyanR, welcome to the community! Was this a theme you downloaded from the Google Play Store? If so, does the app page in the store mention anything regarding compatibility?

CarlH · ‎15-05-2018

Hey Andy. Did you receive a new SIM card with your Galaxy S9 Plus? Have you spoken to your network provider to see if the number was ported across okay (if this is what you've done)?

CarlH · ‎15-05-2018

I think it would be best for an engineer to inspect your phone, @Imma10. This link will direct you to the closest Service Centre in your area.

CarlH · ‎15-05-2018

Hey @Imma10. Have you been using the original charger that came supplied with it? With your phone on charge, hold the 'Power' button and the 'Volume Down' button, both together for ten seconds. Does your screen turn on after doing this?

CarlH · ‎15-05-2018

If you sent the report using the Members app, it will get passed on to the correct departmen, @Endlessproblems. Does this issue happen with all video files except MP4?

CarlH · ‎15-05-2018

Yes the warranty would still be valid as it is within the EU, @s4vva.

CarlH · ‎15-05-2018

Hi @Endlessproblems. Have you sent an error report using the Members app on your S7 regarding this?

CarlH · ‎15-05-2018

Thanks for the info, @Stevevdb30000. If you do have any more issues with another Samsung device, get back in touch and I'll do what I can to help.

CarlH · ‎15-05-2018

I've passed this on, @mickie1808, and will get back to you once I have a reply. In the meantime, please use the members app to report the error, so that the devs can see the issue you're experiencing too.

CarlH · ‎15-05-2018

Have you reported this using the Members app on your phone, @mickie1808 ? If not, I highly recommend doing so.

CarlH · ‎15-05-2018

Hi @s4vva. There currently isn't any information regarding increased internal storage variants of the Galaxy S9. Keep an eye on the website for any change on this.

CarlH · ‎15-05-2018

Did you send any error reports using the Members app, @Stevevdb30000?

CarlH · ‎15-05-2018

Thanks @mickie1808. When you spoke to support, did they go through any troubleshooting steps with you or was returning your watch to the store the only thing they suggested?

CarlH · ‎15-05-2018

Hi @Stevevdb3000 and @Celiawheelia. What phones are you currently connecting your watches to? Is the software all up to date?

CarlH · ‎15-05-2018

Hi @mickie1808 and @Paul35, can you tell me what phone you're connecting your Gear S3 to and the Android version you currently have?

CarlH · ‎14-05-2018

Hi @Ians9. I've just taken a look and it does look like the earphones need to be UHQ compatible. Are you using the AKG earphones that came supplied?

CarlH · ‎13-05-2018

I'm going to take a look into this and get back to you as soon as I can, @Ians9. Someone else from the community may be quicker though!

CarlH · ‎13-05-2018

What version of Android are you currently running, @Mdawes?

CarlH · ‎13-05-2018

You're welcome @PS2004!

CarlH · ‎13-05-2018

This link will direct you to the Customer Service page for Hungary, @PS2004. Hope this helps!

CarlH · ‎13-05-2018

Hi @PS2004. Looking at our Online Shop (UK), this particular colour of the Galaxy S7 isn't available. Can you specify where it is you're currently based?

CarlH · ‎13-05-2018

If you have anymore issues once you've received this @Endlessproblems, let us know.

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