About CarlH

CarlH · ‎11-07-2018

Hi @AlishaThorn. This would just be a process of elimination and you'd have to delete apps starting from the latest you've downloaded until you find the culprit!

CarlH · ‎11-07-2018

Hi @Tintin1980. You're unable to do this but I've passed on your feedback to the SmartThings team.

CarlH · ‎11-07-2018

Hi @JDA1. Is the firmware up to date on your Blu-ray player? The latest version is 1021.0 and can be downloaded here and installed via USB stick.

CarlH · ‎09-07-2018

Hi @marwerno. Ultra Power Saving Mode is there to save battery power in extreme circumstances, and thus, the reason apps such as MP3 players, cannot be used.

CarlH · ‎09-07-2018

Hi @Julesbd. When you bring your phone up to your ear on-call, the screen turns off so you don't accidentally tap any icons. Hope this helps!

CarlH · ‎09-07-2018

Oops, typo! 2.0

CarlH · ‎09-07-2018

Hi @RavediggaUK. Have you tried using HDMI port 3? This is sometimes the port required (for some TV's) in order for 4K to work with external devices. Also, are you using a HDMI 3.0 cable?

CarlH · ‎08-07-2018

Hi @Xapis. Connecting a phone or a Tablet to a TV via HDMI hasn't been possible for some time now. As @AntS suggested, a Google Chromecast would be one of the best alternative options.

CarlH · ‎08-07-2018

Hi @S9plus10. I can assure you this isn't the case. If you're experiencing any issues with your phone, I can go through some troubleshooting steps with you if you like?

CarlH · ‎08-07-2018

Hi @Annelie. You don't have Flight Mode or Do Not Disturb active by any chance, do you?

CarlH · ‎08-07-2018

Hi @Danm10. Do you have any other devices connected to your Wi-Fi without any problems? Are you connected to 2G or 5G?

CarlH · ‎08-07-2018

Did Vodafone inspect the phone, @Laurarobbo? I recommend taking a visit to a local Samsung Service Centre for an engineer to inspect. This link will direct you to the closest in your area.

CarlH · ‎01-07-2018

Hi @Endlessproblems. Have you recently swapped out the HDMI cable for a different one? Have you restarted both your TV and PS4 Pro?

CarlH · ‎01-07-2018

Hi @Saskia28. On the picture you wish to edit, tap the menu (3 dots) > Open Editor. Can you see any options here for changing the brightness and contrast?

CarlH · ‎01-07-2018

Hi @leogcalegari. Are you using the original cable that came supplied with your Galaxy S8+?

CarlH · ‎01-07-2018

The only 10kg washing machine I've managed to find on the Samsung website is this one, @redporti. This has an 'A' engergy rating. This particular model can do a quick wash of 15 minutes. Hope this helps!

CarlH · ‎26-06-2018

Where did you purchase it from, @carman?

CarlH · ‎26-06-2018

Hi @carman. The Samsung Galaxy Grand Prime Pro isn't a UK model. Can you tell me where it is you're based, so I can point you in the right direction?

CarlH · ‎26-06-2018

Hi Habib. HP now deal with any Samsung Printer enquiries. This link will direct you to their site. Hope this helps!

CarlH · ‎24-06-2018

Thanks for checking that, @Cat5ee5. It would be best to take a visit to a local Service Centre for an engineer to inspect your phone. This link will direct you to the closest in your area. I also recommend backing up and performing a Factory Reset as the engineer would do the latter once they have your phone. You can find details on how to do that here. Hope this helps!

CarlH · ‎24-06-2018

Hi @Cat5ee5. Can you run a Service Test and let me know the results? From the phone dialler, enter *#0*# and select Fron Cam. Is your camera working during this?

CarlH · ‎24-06-2018

Hi @pioneerddj01. The Gear S3 can be purchased direct from the Samsung Online Shop! Alternatively, I would recommend a reputable third party retailer. Hope this helps!

CarlH · ‎21-06-2018

Is the software on your phone up to date, @Eileen299? Are you using the stock music app that came preinstalled on your Galaxy S9?

CarlH · ‎21-06-2018

Hi @Eileen299, welcome to the community! Which Panasonic system are you connecting to? Have you spoken to Panasonic regarding this issue?

CarlH · ‎21-06-2018

You're welcome! Keep us updated if it happens again, @V_J.

CarlH · ‎21-06-2018

The warranty for your Gear S3 is 2 years, @V_J. Any physical damage will void the warranty, however, resulting in a chargeable repair. As I mentioned though, it was hopefully a one off. If it does happen again, we can go through some troubleshooting steps to see if there is anything we can do, instead of you visiting a Service Centre.

CarlH · ‎21-06-2018

As long as it's purchased from the UK/EU, you will be fine taking it to a Service Centre in the EU, @V_J!

CarlH · ‎21-06-2018

It was hopefully a one off, @V_J. If it happens again, we could go through some troubleshooting steps (this could involve a Factory Reset). For peace of mind, you may wish to take it to a Service Centre for an engineer to inspect. This link will direct you to the closest in your area.

CarlH · ‎21-06-2018

Hi @V_J. Have you recently installed any new apps on your Gear S3?

CarlH · ‎21-06-2018

Hi @PhoneOwner. This isn't something you can get directly from Samsung. Network unlock codes can only be supplied by the network provider. I suggest contacting Vodafone again as they have replaced the board which has caused this issue.

Re: Pop ups on s8

Re: Gear s3 + smarthings

Re: BD-J7500/XU

Re: Ultra Power saving Mode (S7, S8, S9)

Re: Screen goes blank in call

Re: KS8000 and manual 4K settings on XBox One X

Re: KS8000 and manual 4K settings on XBox One X

Re: HDMI for Samsung Galaxy tab A

Re: April update is whit bugs

Re: S9 not receiving calls

Re: S8 exclamation mark on wifi symbol

Re: Definition of ip68 for a3 2017

Re: Smasung ks9000 and ps4 settings issue

Re: Recent photo update

Re: Galaxy S8 + and USB 3.0

Re: Water consumption of a washer dryer

Re: Grand Prime Pro user manual

Re: Grand Prime Pro user manual

Re: SCX 4300 Printer

Re: Selfie / front camera

Re: Selfie / front camera

Re: Hi all looking to my smart watch

Re: Bluetooth

Re: Bluetooth

Re: Glitch in charging?

Re: Glitch in charging?

Re: Glitch in charging?

Re: Glitch in charging?

Re: Glitch in charging?

Re: Sim network pin blocked. Enter sim network PUK S7 And S8. HELP (Phone at fault not the simcard)