Thanks for that! Is your TV running on the latest software version? You can check this by heading to: Menu > Settings > Support > Software update > Udpate now. Also, does it happen with each video file or only a few? What happens when you watch something on a channel? ... View more

Hi @smuncey1508! What software version is your watch running on? You can find this out by heading to: Samsung wearable app > About watch/update watch. Also, what software version is your  Hauwei Mate 20 pro running on?  ... View more

Hey @MarcosSR! The best point of contact to sort this out would be the AudioVisual team. You can contact them on this number: 0333 000 0333. They will be happy to assist you on this effectively.  ... View more

Hi @Howayman! What is the model number of the TV? This can be found under: Menu > Settings > Support > Contact Samsung. Also, is your TV running on the latest software version? You can find this out via: Menu > Settings > Support > Software update > Update now.  ... View more

Hey @Terie! You can see an image on the watch when the image itself is the only new message or the first one in the WhatsApp chat. It can also help turning off the Edge Lighting Notification WhatsApp. You can do this by heading to: Settings > Display > Navigate to and touch Edge screen > Edge lighting > Manage notifications > Disable Edge Lighting Notification Slider WhatsApp.  ... View more

Hey @davidlexicon! I think I found the solution to your issue here. Does it help? ... View more

Hey @Bigpest2724! The best thing to do is getting in touch with the AudioVisual team. They can be contacted on the following number and can offer you full technical support for both the TV and the Soundbar: 0333 000 0333. ... View more

Hey @Millardo! What model of phone do you have? Also, where are you located? Try doing a Soft Reset of your phone by holding the Volume Down as well as the Power buttons for 10 seconds. Also, make sure that your phone is running on the latest software version by heading to: Settings > Software update > Download updates manually.   ... View more

Hey @Al38! What model of phone do you have? Also, what are you wanting to do on the Smart Switch app? Does it give you a specific error code you can share?  ... View more

Hey @lubumbax! This specific function was moved following an operational decision from our developers that was included in the latest update for your phone. Although the function remains in the " SmartThings section" for now, I will make sure to share your feedback with the developers team.  ... View more

Hey @AdamLynch30! As you correctly said, the best thing to do with an UC error is always to restart the washing machine. However, as this didn't sort the issue and the screen is not working either, you would need some technical support. You can get in touch with the Home Appliance team on this number: 0333 000 0333.  ... View more

Hey @68Trebor! In this case, the best team to reach out to would be the AV (Audiovisual) team. They can be contacted on this number: 0333 000 0333. ... View more

Hey @Lita2015. Sorry to hear about this. Did you get in touch with the Home Appliance team for an update (0333 000 0333)? Alternatively, you can also reach out to the Technical Support Team via either Facebook or Twitter and after the team has confirmed your identity details, they can check on the latest update on your case.  ... View more

Thanks for that info. Can you also confirm where you are located?  ... View more

Hey @MichaelAmherst! Follow the steps below to reset the system:   Please note do not use anything sharp or metallic to carry out the following steps.   Use an implement to press and hold inside the reset hole for 5 seconds, wait for all LEDs to flash.   Unplug the hub and wait a moment before plugging it back in again.   Please unplug all speakers from the hub and wait a moment before plugging them back in again.   Please note without disconnecting and re-connecting the speakers manually the connection will not work.   2. Reset your speaker(s) by following the steps below   Press and hold both the + and - buttons simultaneously for 5 seconds to reset the product   3. Initiate the 3 step setup guide.   - If Hub and/or speakers pairing indicator aren't flashing, press the Add Spk Button on all devices which are not.   - Once the pairing indicators are flashing, press and hold Add Spk button for 5 seconds again on the Hub to force pair.   - Turn off and restart your Phone or Tablet.   Did this help?  ... View more

Hey @Dannyboy2018! The best thing to do would be getting in touch with the Samsung Pay team. They will be happy to assist you on this. You can contact them on 0330 726 7729 or by filling in this form  . ... View more

Hey @stevefa! Due to the year in which the phone was manufactured, the latest period of time the embedded Calendar app is capable of recording is 2016. ... View more

Okay then. Try u pdating Samsung Flow on all of your devices and make sure you are using the latest version of the software. Also select the search bar on the Windows task bar and enter gpedit.msc. Then, go to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Microsoft Secondary Authentication Factor > Allow Companion device for secondary authentication. Does it help? ... View more

Hey @Girlgeek. Have you got the Power Saving Mode on? If so, turn it off and restart the phone. To change this setting go to: Settings > Device Maintenance > Battery. Next look to change this: Settings > Connections > Wi-Fi > Advanced > Keep Wi-Fi on during sleep > Always. Also, is your J6 the only device in your house that is not connecting to your Wi-Fi? Have you tried restarting your router as well?  ... View more

 Hi @MightyMe. Using a charger that is not an official Samsung one can actually damage the battery of your phone in the long and short term as well as getting your device hot. Are you using an official Samsung charger which has 2.A (Amperage) power? If so, try another official one and monitor the situation.  ... View more

Hey @Flewie thanks for the feedback! I will make sure to pass it on to the relevant team  . ... View more

Hey @CalinP! Make sure that the lenses on the Camera are cleaned. Now, make sure that the phone's software is up to date by heading to: Settings > Software Update > Download Updates Manually. Then go to: Galaxy Apps > 3 dots (top right) > My apps > Update. If this doesn’t help, could you run a Hardware Test on the A70? Go to: Samsung Members app > Press Get help > Press Interactive checks > Camera. Is the Camera still blurry or it fails? ... View more

Hey @thuviel! Try doing a Soft Reset of your phone by holding the Volume down as well as the Power buttons for 10 seconds. Also, make sure that your S6 edge is running on the latest software version. You can check this on: Settings > Software update > Download updates manually. Finally, head to: Settings > Apps > Gallery app > Storage > Clear cache. Did it help?  ... View more

Hey @sajanbalan! Samsung Computer and Printer Support and is now being managed by HP. The number to call to reach an HP agent is: +353 (0)14118932. You can also try the HP Support Web at: www.hp.com/support/samsung . ... View more

Hey @superbhd! This sounds a little strange as most of the codecs for media files should be supported on this TV. Please get in touch with the Samsung Audiovisual team as they will be happy to assist you on this. You can contact them by calling this number: 0333 000 0333. ... View more

Hey @Jkm1! You can get in touch with our Promotions team to receive an update on the status of your claim. You can reach them on the phone to 0343 208 4777 or by email to watch@samsungpromotions.claims  . ... View more

You are welcome! This isn't a common issue as far as I'm aware but I will definitely pass this feedback on to the relevant team for you. ... View more

Right, I see. Switch the Location OFF and ON now: Menu > Settings > Connections > Location > Switch it OFF and ON. Also, turn the Power Saving Mode off and make sure that the Samsung Wearable app on the paired mobile device is fully up to date. Should this not help then you can request a replacement to the retailer or have your watch checked in one of the Samsung Support Centres.  ... View more

Hey! When you hold your finger on the app icon and you select uninstall. Does the third party app get uninstalled? If so, this would be the quickest way to uninstall third party apps at the moment, aside from uninstalling them from the Settings menu. Let's also make sure that your phone is running on the latest software version by heading to: Settings > Software update > Download udpates manually.  ... View more