17-05-2019 05:13 PM
Hi I have a 55" Q6FN and I have a little issue with the you tube app.
When the TV has been off overnight and I open YouTube app it sometimes just crashes..basically I can scroll though the menus but they are all blank. The only way I can get it to work is to sign out of the app and re link my account via my phone and its then fine.
All other apps seem fine.
Anyone else had this?
18-05-2019 11:52 AM
ok managed to catch the error on Video
I have tried re-setting the hub, unplugging the TV, wired, and over Wi-fi, re-installing the app..nothing works
If i sign out of the app or unplug the TV it works for a while but then happens again
Any Ideas?
18-05-2019 02:43 PM
Hi @chrisnewton
That's not coming up as a UK model. Where did you buy the TV? Are you based in the UK?
18-05-2019 03:39 PM
What do you mean it's not coming up as a UK model? I bought it from richer sounds and yes I am in the UK.
Model number is QE55Q6FNATXXU
18-05-2019 06:26 PM
If all other apps are working fine, it would suggest an issue with YouTube itself, I'd recommend reaching out to the app developer directly to make sure there are no issues on their end.
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
18-05-2019 06:44 PM
@TracyR wrote:If all other apps are working fine, it would suggest an issue with YouTube itself, I'd recommend reaching out to the app developer directly to make sure there are no issues on their end.
First they say it is not a uk model which it is and now they blame the YouTube app. Rubbish, if that was the case every owner would have the same issues. It sounds to me like a faulty tv. Report to you retailers as a faulty tv, because it should work as advertised, if it does not it is faulty.
Paul
19-05-2019 08:33 PM
20-05-2019 09:03 AM
Same thing with Q7FN, in the last 2 weeks. Youtube works ok for some time, and after if get stuck, I remove and add account. It works for some time again until it gets stuck again.
21-05-2019 07:21 PM
The same thing happend to my Q6FN after the last firmware update. It used to be fine. Now I have to reinstall youtube everytime I try to use it.
22-05-2019 09:10 AM
any chance someone from Samsung can help us out here?