08-11-2020 01:05 PM
Model QE65Q95TALXXN. When I go into the YouTube app lately it seems that the search pages of YouTube work fine, but when you select a video to play you just get a black screen.
Solved! Go to Solution.
08-11-2020 01:08 PM
08-11-2020 01:15 PM
08-11-2020 01:59 PM
Thanks for the tip. Do you mean the factory reset? But that means I lose all my installation settings for all the devices. I lose all my scheduled recording slots, my network settings, user settings, paired devices? I mean I can try it but if that is the solution and I have to do this every few months, it is going to become quite frustrating very soon.
08-11-2020 02:12 PM
08-11-2020 03:22 PM
I could not find a theme setting but good news anyway I found something else and I'll post that.
08-11-2020 03:27 PM
Well good news, I made it work again. I found that the YouTube application has its own reset option as shown in the picture. You do lose the connected devices and have to reconnect but that is so much less painful than having to reset the entire television. So if anyone else gets the same issue as me, please try this first.
08-11-2020 09:36 PM
07-01-2021 01:05 AM
Having exactly the same issue: everything in the app works fine except the actual video playback, which results in an entirely black screen.
I have reinstalled the app (via SmartHub Apps), I have reset the app (via the settings you mentioned above), I have used a different YouTube account or even guest mode... Nothing makes a difference.
I'm quite sure nothing on my end changed that causes this, so I'm now desperately waiting for the next update on their end, and meanwhile sending daily feedback... 😞
07-01-2021 04:26 PM - last edited 07-01-2021 04:28 PM
I have exactly the same problem. Everything works fine at youtube application but the video is not playing, i end up with a black screen.
I did reset smarthub and tv a couple of times. Everytime youtube plays videos properly for a couple of times but sometimes after 1-2 videos, sometimes after 7-8 videos, I end up with the same problem. I am fed up entering mail adresses and passwords.
I am expecting a solution from samsung or youtube. My tv is not old, i have a UE55KS9500, it is quite new model. I have difficulties to understand why this is happening.
samsung support connected to my tv remotely and made a reset from service menu, that ended up same as before.