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Original topic:

YouTube app won't let me play videos

(Topic created on: 28-10-2019 08:56 PM)
Zl1996
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TV

Since yesterday my TV has been playing up, YouTube app works but won't let me play any videos, keeps saying something went wrong everytime but yet other apps such as Netflix and Stan work fine. 

 

I have reset my TV multiple times everytime I reset the TV youtube works for a bit then stops working again, this picture below shows what comes up everytime I try to watch a video. 

 

My TV is a Samsung 7 series KU7510

20191029_074717.jpg

 

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3 REPLIES 3
SaudA
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Hi @Zl1996

Are you still having issues with this? Can you confirm the software the TV is currently on? You can find the information in Menu > Support > Contact Samsung.
Emmiejolopez
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TV

I'm having this issue, too. I realize this is an old thread but would be so grateful for an answer. 

15948179389568575102499507410964.jpg

 

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SaudA
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TV
Hi @Emmiejolopez, do you get the same error as the previous user? Also, can you just clarify where are you based, as this TV doesn't look like an EU/UK model?
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