Xbox series X & the 120hz

[FRUSTRATEDusr]

Hi all.

First time posting,and I have trawled Youtube and the Internet, incl Samsung Tech support, to enquire whether the above TV DOES SUPPORT 4K??

I have an hdmi cable and whilst my xbox is connected thorough a Denon avr-2400h, it report 120hz IS NOT SUPPORTED??

AM I MISSING SOMETHING OR HAVE NOT ENABLED A SETTING SOMEWHERE? HELP, PLEASE!! 😁

[TessM]

Hey @FRUSTRATEDusr ,

I am sorry to hear that you feel let down, I have done some research and found these thread on the Xbox Support page that may help: https://answers.microsoft.com/en-us/xbox/forum/all/120hz-not-working-with-xbox-series-x-and-samsung/...

[FRUSTRATEDusr]

Thank you TessM. May I ask if you could enquire of this can be corrected by a software update or is it simply, how the TV was manufactured?? My last TV was a UE65 and my phones have mostly been Samsung, so I am a huge supporter of the brand.

[TessM]

I would be unable to confirm whether this can be corrected with a software update, however, I will ensure that this is fed back to our developers for future upgrades so please do keep your TV udated.

[FRUSTRATEDusr]

Can this thread be changed to SOLVED.

Samsung are actually WRONG, but their advice that this TV is NOT 120HZ.
Following advice on the Internet.. https://www.flatpanelshd.com/news.php?subaction=showfull&id=1587961594
I today plugged my Xbox Series X directly into PORT 4 OF MY TV. I had the option in Xbox settings of changing the settings to 120hz and it WORKS.
THE TRADE OFF BEING, I CANNOT have 5.1 sound, as the Xbox Series X only has ONE HDMI port!!
Please can Samsung bear this in mind for future enquiries.
Unless, your have a HDMI 2. 1 AMP (HOME CINEMA), previous versions will not allow 120hz.