10-11-2020 07:34 AM - last edited 11-11-2020 01:08 AM
So I received my Xbox Series X today, connected it to HDMI 4 using the bundled HDMI 2.1 cable and everything was fine until...I tried to play a game. Settings on the console were 4K, 120hz with HDR10 on auto and VRR enabled. As soon as I start a game my Q80T (55 inch) disconnects from the Xbox and shows a no signal error. From here I can press the Xbox button on the controller and switch apps and then I get significant screen tearing and flickering in menus.
As soon as I disable VRR on the Xbox it works fine. Hoping someone else has tested this with other cables or can offer solutions.
This guy https://www.youtube.com/watch?v=J8-6DmN9Gw4&feature=youtu.be was able to demonstrate that 4K 120hz with Freesync was possible on PC, so I'm hoping an update to TV or Xbox firmware will sort it out.
Edit: as Kyljaiden pointed out, some regions have version 1403 firmware. To clarify, I'm in Australia and we do not have that firmware update as yet and are stuck on 1402. Need to wait for confirmation from another user that 1403 replicates the 120hz VRR issues.
Edit2: Daparky shared this link https://answers.microsoft.com/en-us/xbox/forum/xba_console/known-issues-on-xbox-series-xs/221c9d7f-d... confirming that Microsoft are aware of the issues.
Edit3: SOLVED - a number of users have reported that 1403 firmware fixes the issue I've detailed. Unfortunately some regions do not have access to this firmware yet and will simply need to wait until Samsung push out the updates locally.
Solved! Go to Solution.
11-11-2020 10:11 PM
11-11-2020 10:25 PM
I recommend you send Samsung a an email via this form:
https://www.samsung.com/au/support/email-technical-question/
They say they would come back to you in 24 hours. I contacted them less than 24 hours ago so I still have hope.
11-11-2020 10:31 PM
Series x start(4k@120hz)= Game mode On, VRR on. (OK)
Start Assasains Creed Valhalla, game play= Game mode On, off, on, off.. VRR mode on, off.. Black screen. It manages the xbox Q80t.
11-11-2020 10:55 PM
Hello, so I've updated to 1403 and I am still getting this for 4k settings
Can you help please
11-11-2020 11:04 PM
You put it in the right place hdmi? 2.1 hdmi port There's only one piece.
11-11-2020 11:15 PM
That’s the HDMI 4 port, correct?
11-11-2020 11:18 PM
HDMI 4 port=That's the good thing.
11-11-2020 11:25 PM
11-11-2020 11:26 PM
I downloaded Gears 5 last night, I'll give it a try later today and see if it works for me on 4k60 VRR.
11-11-2020 11:51 PM
Yes, that was exactly like it. I haven't seen it since but sure I could replicate it again if I enabled HDR from the in game menu on Tetris effect.