The fact that Samsung's after sales support is so bad makes me never want to buy Samsung ever again. The products are good until it breaks, then you're stuck with the broken stuff. Owned a Samsung TV now for a total of 6 weeks, of which I couldn't use it for 3 weeks because its broken. Samsung is just OK with it leaving me and my broken TV in peace, despite the fact that I'm begging them daily to come and collect the broken TV and give me my money back. There's absolutely no way to het it escalated, no email adresses to officially complain just nothing. They don't care about their customers to them its just about the money
@BiancaB1: I'm sorry to hear that you have encountered an issue with your TV, as this is certainly not the experience we want our customers to have. Please be aware that the returns window for newly purchased products is 21 days from the purchase date, so if you reached out to us after that period then it won't be possible to arrange a refund/replacement. Our warranty is repair based, so we can troubleshoot the issue for you and look for a solution, and if one can't be reached then an engineers inspection can be arranged to bring the device back to working order.
With the above in mind, please can you confirm the model number of your TV (located on the sticker on the back of the device, or in Settings > Support > About This TV) along with a description of the issue you're facing, and us mods and the rest of the Community can troubleshoot the problem with you.