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why no Dolby Atmos on samsung Netflix App???

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Explorer

i have Q9FN and HW N850 Atmos Soundbar

 

when using Netflix App on the TV, i went into Expert Audio Settings and it lets me select "dolby digital +" for audio ouput

 

the hw n850 sounbar supports Atmos

 

yet when on netlfix still only get crappy 5.1 sound

 

ive owned a sony xf9005 recently and their netflix app gives Dolby Atmos sound using "dolby digital +" , yes it is "lossy" dolby atmos but still sounds much better than DD 5.1

 

so my question is why are Samsung not updating their Netflix App to have Dolby Atmos. i have what is required here, dolby digital + selected on q9fn and atmos capable hw n850 soundbar. this is all thats required for "lossy Dolby Atmos" same as you get on 2018 sony & LG tv's

 

come on samsung, please sort this out by updating to a atmos capable Netflix APP version. its all thats needed

 

its bad enough having no DTS after spending £2000 on your tv & sounbar, the very least you can do to keep customers a little bit happier is Fix this one

 

 

 

 

 

530 REPLIES 530
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Apprentice

I am pretty sure it's Amazon pulling the plug on Atmos streaming (maybe just temporarily, who knows). I having been using ATV 4k to streams since Samsung's native app hasn't worked for me with Netflix (i.e., this entire thread).  I got Jack Ryan and Homecoming in Atmos before but just now they are streaming in non-Atmos. This strongly suggests that both Samsung app and external device are not streaming Atmos anymore because of Amazon.

 

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I get atmos through tv netflix app. While I don't have prime. Looked through movies in a trial period and none displayed atmos. Amazon pulled atmos off prime i think.

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Exactly. Amazon-Jack Ryan used to be the gold standard here for us to troubleshoot Netflix Atmos problem. Alas, not anymore.

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I accidentally updated the soundbar through SmartThings. I have tried to download the firmware on a USB and force the update (hoping that would improve something as I would prefer higher volume on the satellites, both with Atmos and without) but the update process only takes a couple of seconds so I'm guessing the soundbar feels it is up to date. Can I force the update on the soundbar even though I have the latest firmware through the app? 

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I have alk my speakers set to 6 so full. Depending on the movie some make use of the rear speakers some don't. All movies vary on how they use the rear speakers. Just set them to full channel volume.

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A shame there's not more Atmos content out there. Watched 6 Underground, nice sound experience with the Q90R setup 

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Got atmos 4k bluray disks and play on my Xbox which is directly into soundbar and is amazing. Atmos on Netflix is only 5.1 so wont make good use of atmos

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Apprentice

Do you buy a Blu-ray movie every time you want to watch it or do you download? A couple of movies a week can get expensive haha 

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Buy them. Most download able ones  are poor quality and can be hard to find a good source.

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Search Atmos it's close to 180 shows and movies with Atmos on Netflix

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