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why no Dolby Atmos on samsung Netflix App???


i have Q9FN and HW N850 Atmos Soundbar


when using Netflix App on the TV, i went into Expert Audio Settings and it lets me select "dolby digital +" for audio ouput


the hw n850 sounbar supports Atmos


yet when on netlfix still only get crappy 5.1 sound


ive owned a sony xf9005 recently and their netflix app gives Dolby Atmos sound using "dolby digital +" , yes it is "lossy" dolby atmos but still sounds much better than DD 5.1


so my question is why are Samsung not updating their Netflix App to have Dolby Atmos. i have what is required here, dolby digital + selected on q9fn and atmos capable hw n850 soundbar. this is all thats required for "lossy Dolby Atmos" same as you get on 2018 sony & LG tv's


come on samsung, please sort this out by updating to a atmos capable Netflix APP version. its all thats needed


its bad enough having no DTS after spending £2000 on your tv & sounbar, the very least you can do to keep customers a little bit happier is Fix this one






587 REPLIES 587

I believe it's an app problem I'm still getting Atmos through Netflix just not prime

My dd+ is greyed out, but when I play a  dolby atmos movie on Netflix it does switch to dd+. The movie begins and shows dolby atmos on my soundbar, but then immediately changes back to TV ARC. WTF?

The movie starts out showing dolby atmos on my soundbar (q70r) then immediately changes back to TV ARC for the duration.

Have you tried to activate DD+ during a Atmos-movie? In that case the setting stays in DD+ and doesn't  switch back 

And have you updated firmware by USB? As this causes a lot of issues. Better off updating using smart things and yes try selecting dd+ manually first. With these new tvs selecting things automatically is not always the best option. I know for gaming I have set it manually as at times like when I am at home screen or viewing online store dont need game mode on. Sometimes having things auto switch is not always the best and sometimes gets screwed.


Know at the odd time my sound gets screwed after using ps4, xbox or nvida shield and wont get atmos through tv app through my soundbar and have to re turn on dd+ manually 

Yes it's always greyed out, but when I play a dolby atmos movie on Netflix, it's highlighted. Soundbar shows dolby atmos for about 5 seconds then goes back to TV ARC.

Firmware is up to date. No gaming here (too old) just want to watch movies in dolby atmos. Just won't stay on. Changes back to TV ARC within 5 seconds. dd+ stays highlighted. 

What hdmi cable you using? These can cause issues. I had an hdmi cable issue with my ps4 as it would keep changing between game mode and tv mode and keep flicking between them. Got an 8k hmdi cable and fixed the issue. Could be a cable issue?

Brand new 8k hdmi. Had it about 3 weeks now. 


It's always greyed out. I play a dolby atmos movie on Netflix and it's highlighted. Soundbar shows dolby atmos for 5 seconds and then shows TV ARC.

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