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White spots on the screen

(Topic created on: 09-03-2020 10:39 PM)
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john516
Apprentice
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So I purchased a 4k 65" Samsung in 2016. right about 2 years later I noticed a white spot on the screen, just a little right of center and about 6 inches from the top. I contacted support and the tech tried to tell me is was due to external damage! I called back in and asked for a supervisor. Worked with him and we defaulted the settings and still had the spot. I was informed that with only a 1 year warranty that the repair would be billable. I should have purchased the extended warranty but based on other samsung products we own, I didn't feel it necessary. Boy, was I wrong. Now, I have 3 white dots in a row heading down the screen and jusy saw that I have another on the bottom.

I will NEVER buy another Samsung TV...

Stick with cell phones Samsung

14 REPLIES 14
Ruwan
First Poster
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Purchased a 65 inch tu 8500 tv a month ago and to my total disappointment,  a white spot appeared on the left side slightly below the centre after a few days use. The patch becomes obvious specially on white background. My samsung D5000 model that I purchased 10 years ago still works well event to this day, so is my A52 phone. Wonder what is wrong with TU 8500 SERIES TV.

ES1980
First Poster
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Same thing happened to me.  I bought a 65 inch curved Samsung TV.  About a month ago a white spot appeared , then a second and a third.  It’s obvious the adhesive they used on the lenses are causing the issue.  Samsung didn’t help only offered an expensive repair. Even went through BBB but Samsung replied saying it’s not a manufacturing defect and they only cover their equipment for 1 year. 

the more I look online the more I see it’s a huge problem that would cost them allot of money to admit to. 

 

Hippie
Student
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My TV has the same spot on the screen. Looks like the sun is shining all time in left top. We bought a Samsung range and it is junk also. We will never buy another Samsung product. 

mstemmelen
Apprentice
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yeah, specially that it seems that it is a "manufacturing defect"!

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mstemmelen
Apprentice
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So what did you all end up doing with your TVs?
Sell it? Repair it? Trade it?
Sounds like getting a repair we are looking at 1K. And they have not trade-in program either. 

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