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Where to find proof of purchase on website

(Topic created on: 07-05-2023 11:54 AM)
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chyllyphylly
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Hi

going to have to get a repair on my TV (screen has white blotches on it).  I bought it from the Samsung EPP shop in Aug 22, paid for it via PayPal and can not find a proof of purchase, or an order number.

Can Anyone point be in the right direction?

 

 

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6 REPLIES 6
Pugs1957
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Have a look in PayPal history.
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AndrewL
Moderator
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@chyllyphylly: Please check your email inbox, as you should have received an order confirmation which contains your order number, as well as an email with an invoice/receipt attached to it following the completion of the order. 

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chyllyphylly
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Nope, can’t find an email.

@Pugs1957 this is all PayPal gives me.

EB2642B5-A956-44F9-8548-C5EDFE8D3DE1.jpeg

I registered the tv on 21 Aug 2022

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AndrewL
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@chyllyphylly: Has proof of purchase been requested by our Support Team as part of the booking process? Typically, if your TV is less than 12 months old, an inspection can be arranged without the need for proof of purchase, as our advisors can use the model number and serial number to verify the remaining warranty period.

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chyllyphylly
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OK thanks,

I’ve booked a repair, see what happens

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lyn543
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Did you get it repaired without proof of purchase?
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