07-05-2023 11:54 AM in
Hi
going to have to get a repair on my TV (screen has white blotches on it). I bought it from the Samsung EPP shop in Aug 22, paid for it via PayPal and can not find a proof of purchase, or an order number.
Can Anyone point be in the right direction?
07-05-2023 12:30 PM in
07-05-2023 12:41 PM in
@chyllyphylly: Please check your email inbox, as you should have received an order confirmation which contains your order number, as well as an email with an invoice/receipt attached to it following the completion of the order.
07-05-2023 12:52 PM in
Nope, can’t find an email.
@Pugs1957 this is all PayPal gives me.
I registered the tv on 21 Aug 2022
07-05-2023 02:40 PM in
@chyllyphylly: Has proof of purchase been requested by our Support Team as part of the booking process? Typically, if your TV is less than 12 months old, an inspection can be arranged without the need for proof of purchase, as our advisors can use the model number and serial number to verify the remaining warranty period.
07-05-2023 03:10 PM in
OK thanks,
I’ve booked a repair, see what happens
26-08-2023 04:47 PM in