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Original topic:

Where is my TV

(Topic created on: 13-01-2021 07:29 PM)
WheresmyTV
Apprentice
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TV

I ordered a TV with Samsung for my family for Christmas on the 12th December 

I am still waiting for it with only emails saying we are dealing with your request????  
this is a very poor service all I wanted was a TV for my two boys to watch at Christmas 

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6 REPLIES 6
ChrisM
Moderator
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Hi @WheresmyTV 

 

That's not what we like to hear. Did you receive any further information regarding this?

WheresmyTV
Apprentice
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TV

no nothing 

my wife has spoken to Martin Lewis and they have said give it till Tuesday 12th January then it’s been a clear month and we will highlight this to every avenue possible. As we have tried and tried with the Samsung support team 

what do we do ? We had one response to say take your money back followed by an email to say product in stock and now reduced in price ! Bit of a kick in the teeth since we are still waiting and they have our money 

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WheresmyTV
Apprentice
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Still waiting!!!!

was again back in Stock yesterday and again nothing 

very disappointing 

your service is the worst in the world !!!!

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CarlH
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Have you spoken with the Online Shop Team, @WheresmyTV? They can be reached on 03307 267 467. 

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WheresmyTV
Apprentice
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Hi Carl


appreciate the quick response

I have many times and all I’m told is that I will receive an email when it’s on its way but I receive one to say it’s in stock and nothing else ????

I've been on many forums and I am getting the same feedback that Samsung service is very poor

it’s been over a month now and I today contacted BBC watch dog and they are now looking into it as there have sadly been many complaints.

all I want is the TV I paid for at the beginning of December I’ve even offered to pay more for any upgrade ?????

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WheresmyTV
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So an update 

it finally arrived today over a month after ordering 

mom very unhappy with the customer service which has been nonexistent with only poor templates replies to my emails I’m still waiting for someone from complaints or a senior person to call me or email. All my experience has now been passed to a third party to be highlighted that if you buy from Samsung don’t expect a first second or even third rate service!!!!

 

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