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Weird graphical errors and lines on KS8000...do I need to call the time of death?

(Topic created on: 20-05-2021 06:56 AM)
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TrueZeldaFan
First Poster

‎20-05-2021 04:41 AM - last edited ‎20-05-2021 04:46 AM

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Hey all, had this lovely tv for about 5 years now. Awesome set but we've been noticing this weird graphical error. Sometimes the whole picture will just fade out like I'm watching an overexposed film and it will be completely black and I cant see anything. When I googled some errors I definitely have seen some users with similar issues.  Am I out of luck in regards to repairs on this bad boy? 

 

 

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4 REPLIES 4
Blessed4life
Black Belt 

‎20-05-2021 06:56 AM - last edited ‎20-05-2021 07:04 AM

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Hi, how long have you had the Tv? You might have to contact Samsung customer services if its still in warranty, if not it looks like something is faulty.
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AndrewL
Moderator
Moderator

‎20-05-2021 03:44 PM - last edited ‎20-05-2021 03:45 PM

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@TrueZeldaFan: Are you watching channels tuned directly to the TV, or do you have an external cable/satellite box connected to it? Is the issue occurring on all channels and sources? If you have an external box connected, try a different HDMI cable, or switching to an alternate HDMI input to see if this helps. Also, as a basic troubleshooting step, try pressing and holding the Power button on your remote control until the TV restarts, or unplugging it at the wall for 30 seconds, then plugging it back in. I'd also recommend checking for any available updates via Settings > Support > Software Update > Update Now. 

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TrueZeldaFan
First Poster

‎20-05-2021 03:50 PM

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In response to Blessed4life

Yeah about 5 years...the funny thing it seems to go away for fairly long stretches of time and then just starts acting up again. Ill speak with the reps. Thanks!

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TrueZeldaFan
First Poster

‎20-05-2021 04:11 PM - last edited ‎20-05-2021 04:12 PM

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In response to AndrewL

Thanks Andrew

Yes, TV is up to date and it was happening on my cable box and three of my gaming consoles all on different inputs.... I did do the power cycle last night (unplugged) and then I saw it happen briefly after about 20 minutes.

Funny thing is now it's gone from doing it for over an hour straight last night, but hasnt kicked in yet today, but I have only had the tv on for about 30 minutes. I mean at one point, the screen was completely black so it had gotten pretty bad. I couldn't even press the home button to see the menu. I'll be intrigued to see if it persists. (My wife joked that I'm probably rooting for it to fail so we can upgrade the tv haha) 

Thanks again for the comments.

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