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Volume from Bluetooth headphones.

(Topic created on: 04-08-2021 08:59 AM)
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Alicia4
Journeyman
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Hi everyone!

 

I hope someone can help me with an issue I'm experiencing with my Samsung 65" Curved TV, model UE65HU7200, with software number T-NT14UDEUC-1160.2 , BT - S.

 

I am able to connect a pair of Bluetooth headphones to this TV easily. However there appears to be no way to control the volume transmitted from the TV. I do have volume control on one pair of headphones, but even at maximum, the volume is not loud enough. On another pair, there is no volume control.

 

What am I missing? On an older Panasonic TV, in the sound menu, there is an option to increase the headphones volume (headphones connected by 3.5mm jack). I cannot seem to find a similar option to this in the Samsung TV.

 

I hope someone can help please!

 

Thank you! 

 

Alicia. 

24 REPLIES 24
Brid
Journeyman
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Got to agree with you Steve I have the same problem on the new Q90 yet my older JU55 worked a treat. I also agree it is a software limit issue. The technical experts have no knowledge of this or are being silent. I have spent hours on chat to no avail including going back to factory settings (don't waste your time doing all of this). I am now going back to the supplier who are very technical and try them with the final decision of rejecting the TV as not fit for purpose.

Adii98
First Poster
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thank you!! that worked for me
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TV_user_9999
First Poster
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I have had two sets of MPOW bluetooth headsets that have this same problem. However I have set from Amazon that works fine. . I purchased these in September 2019 and they may have changed the format, but right now they work fine. Frustrating I know.

mbw817
Journeyman
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NONSENSE. I have Samsung Galaxy earbuds. They do not work on any Samsung TV (I have a Series 8 TV) such that I can get adequate sound volume. This is a known Samsung issue that has never been fixed.

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WaffleStaffel
Apprentice
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To have control of the volume of Bluetooth earphones using the TV remote, you have to disable "Multi-Output Audio".

I have a new TU-7000 series and a cheapo set of Bluetooth earbuds. They connect without trouble.

Under the General > Accessibility menu I have a "Multi-Output Audio" setting. Only when this option is disabled do I have control of the Bluetooth volume using the remote. When "Multi-Output Audio" is enabled, the remote only controls the volume of the television speakers. To control the Bluetooth volume in this case, you have to resort to using whatever touch/tap menu your Bluetooth earphones may have.

Additionally, for the audio/video delay/sync issue you have when using Bluetooth earphones, you can go to Sound > Expert Settings "Digital Output Audio Delay" and adjust the slider. I can't get mine in perfect sync, but I can reduce the delay.

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mbw817
Journeyman
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Totally agree. Bonehead play from Samsung. Will never buy another Samsung product from engineers who are that stupid and hwo have not addressed it after the fact.

mbw817
Journeyman
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Thanks Waffle but this does not work. Using your solution, are you able to raise the earbud volume to more than a minimal level? I cannot. Apparently you need an interim device such as an ipad with a Samsung program to allow this. 

WaffleStaffel
Apprentice
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I am able to raise the volume to full. Perhaps it's the OS on my TU-0000 series, or maybe it's my non-Samsung earbuds.

WaffleStaffel
Apprentice
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Yes, but it's no surprise. Samsung TV's are low-end with terrible warranties. My last Samsung, despite being expensive, was at the low end, price-wise. It lasted 6 years. There's no reason a circuit board shouldn't last a lifetime. The solution is to buy from Costco and get an extended warranty. I won't buy other Samsung devices because of the proprietary junk they graft on to everything. I still feel a sting from all my Sony A/V equipment suffering death just out of warranty.

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Members_E65aqGF
First Poster
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I've got Samsung Q60 TV, Philips and Sony bluetooth headphones. If you click the volume on TV remote a notice tells you bluetooth speakers in use. If you press and hold the volume on TV remote a +  flashes above or - below and the volume is adjusted up or down in the bluetooth headphones. 

Samsung has in fact made it very easy..

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