21-12-2021 05:42 PM in
I have a brand new The Frame 65" TV, with Samsung Smart Remote.
When I press the voice recognition (microphone) button, nothing occurs on screen.
When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.
What can I do to fix this?
Solved! Go to Solution.
21-12-2021 06:26 PM in
@smoothmedia: Are you making sure to press and hold the microphone button on the Smart Remote when you're dictating your command? If so, head to Home > Settings > General > Voice > Voice Assistant, and set this to Bixby to see if this helps.
21-12-2021 06:41 PM in
Yes, I am holding the button down. No indicator appears on screen, and it doesn't listen to my commands. Changing from Google assistant to Bixby or Alexa makes no difference.
Works great if I use the virtual remote in the SmartThings app.
21-12-2021 06:45 PM in
Re-pairing my remote worked! The 2 buttons to press were slightly different than what the guides online suggest. Since this is the solar powered remote, it is Play button + Back button.
Once it re-paired, it worked like a charm. Thanks!
11-01-2022 04:55 PM in
Apologies for joining this thread so late but I have the exact same issue as described above by yourself for a recently purchased 55" version of this TV.
Unfortunately, in my case I have tried all of the various measures recommended here but without success so I am currently awaiting a replacement smart control which i hope (fingers crossed) corrects the fault .
In the interim i noticed you mentioned the use of the smart things remote and the virtual microphone which you used to used to confirm the tv was okay (great idea!). I downloaded the app and managed to the the get the 'virtual' control up and working but for the life of me couldn't find the voice control button - could you please point me in the right direction??
Any advice gratefully received!
PS I should add I have managed to connect my Amazon Echo unit to the TV so it can be controlled by Alexa (and in effect renders the control button redundant) but still a bit miffed that the smart remote doesnt seem to function correctly. The hope is the replacement will resolve the issue and its not the TV at fault! 😕
27-01-2022 05:10 PM in
Since writing this post I have received a new smart control and I'm pleased to say it worked first time. If it doesn't following a reset of the tv and control then I wouldn't waste any more of your time as there will be hardware fault somewhere (just hope its the control and not the TV!) .
I've got a number of Samsung devices and the whole they're fantastic pieces of kit. That said the last TV i bought, which was top of the range at the time didn't work out the box (replacement required) and this time there was a fault with the control (again a reasonably high end tv, replacement required). My daughter's 32" has also just broken down after 18 months !! There are clearly quality control issues as really failures like this shouldn't occur in this day and age, especially out of the box. I'm still a fan of the brand but can't deny it does make me wonder about the overall quality....
20-02-2022 03:58 AM in
Alexa control...UGH! I do NOT have a good handle on how to voice activate/Alexa control my SamsungFrameTV. Does the EchoDot control things ultimately?