Voice option greyed out, cant turn on and use remote mic

[khs85]

I bought the latest QN95B and upon setup, i selected Google Assistance as my voice command assistant. However after setup and coming to main screen, when i press the mic button on the remote, i get an alert on screen that my mic is not turned on. i need to turn on to use  it.

when i go to settings and in general settings, the voice option is greyed out so i cant even select anything to change assistants. I have tried to reset the whole tv and still no difference.

i should point out that i am logged in with my samsung account that i have on my S21 as well. On my phone i have deselcted the option in google settings to not listen to voice commands. that should not impact this in my opinion but open to suggestions.

lastly i also have the q800 sound bar connected, should that have an impact? i got the setting for voice only through q800 but when i turn the soundbar off i get normal sound from the tv, any relation to my main problem?

TIA

[ClifS]

I had the same problem but now have the solution.  There is a tiny little switch on the TV that enables the microphone.

The switch is under the Samsung logo.  Look on the edge of the TV under the logo with a torch and you will see a power symbol and just next to it the switch.  It's seriously tiny.  Like half a millimeter, but it is there and will solve your problem.

[Anne44]

I'm from US but I can't find any help.  I just bought new 43" Q60 4K Smart TV.  I keep seeing the tip to turn my TV's microphone switch on, but I don't have a switch.  Or not one that I see at least.  I'm looking under the Samsung Logo next to the power button and there is no switch.  I see a hole but I tried using a pin to see if that was the switch and nothing is moving.  What am I missing?

[Members_sbkbt9f]

Hey Anne,

I actually qot a recent tv (QN90) with the same issue but followed the steps above. Its a small delicate switch you can feel if you move slowly with your finger. Gotta feel that flicking movement and thats when you got it done!

[Oglb]

Thank you for this. I never would have found it 

[Mike1012]

I have the exact same tv as anne and I can assure you there is no little button next to the power button under the samsung logo.

I have flipped the tv upside down and gone over it with a tooth and comb, it simply isn't there on this model and there is no info online as to where it is for this model

[khs85 · Accepted solution]

I found it and got resolved. It's a very subtle bump on the left behind the small Samsung logo that you need to switch from left to right