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Voice caption and description still on even after turning off in the settings

(Topic created on: 29-12-2020 01:43 PM)
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Aawhit
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I am about to lose my mind. In our TV settings we have turned off all captions including voice description and it shows off however it is still on the TV and the shows we do not use a cable box we use a streaming service how can you get this off if it still doing what it’s doing even choosing off in the settings

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Pugs1957
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Look at your streaming service settings to correct this.
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