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Virgin Media and Universal Remote setup

(Topic created on: 21-08-2021 07:19 AM)
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JimElson
Journeyman
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Hi there,

I hope someone can help me.

I have Samsung QN95A TV with Virgin Media TV 360 Box. I have been trying to setup the universal remote on my TV so I could use the remote to control Virgin. 

When I search for virgin box model which is DCX960/KKOB/N215/1000, it is being found fine. I select it, try testing the volume and it doesn't work. I have tried many times now but it simply won't work. 

I find it really annoying not being able to use my TV with one remote.

Have any of you had similar problems and what can you recommend me to try and solve it?

Many thanks in advance!

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45 REPLIES 45
Moglet
First Poster
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Hi Jim,

 

I don’t suppose you have come accross a fix for the V6 box have you? My S95B arrived yesterday, all set up fine and no today - nothing. I have tried the “pace” fox but to no avail ☹️ thanks 

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JimElson
Journeyman
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Hey, I am sorry to hear about the problem that you’re facing! Have you tried resetting your TV to factory settings and trying connecting to “pace” again? I know that it doesn’t make sense as you’ve only just set it up but it worked for me once! 
If that still doesn’t help, try entering the model of your v6 box that you should be able to find on the back of the box. 

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JED9
First Poster
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Any luck with the S95B and getting the Samsung remote programmed. to control the V6?  I've spent several days trying to figure this out w/no avail.  I've tried the Pace codes which have not worked. Any advice will be appreciated.  Thanks!

 

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Moglet
First Poster
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Hi, so sorry for late reply. I found that I had a slight signal interruption (something was In the way between box and remtote) and it needs to be directed firmly at the box (not tv). I hope this helps!
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Members_wssnEux
First Poster
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Can't get mine to work, so frustrating 😔

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Members_Ns2B0S8
Journeyman
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Thank you! Worked perfectly

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Members_IMYY4WI
First Poster
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Brilliant, worked for me. Samsung take note

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JamesAbrahart
First Poster
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Doesn't work with DCR7111 anymore (24th June 2023) and the Arris DCX960 is still not listed on my UE55RU7300 (curve).

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HaiderAl
First Poster
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Some strange solution for mine, I have an Alexa, so removed the TV from Alexa, then restarted the universal remote process selected DCX960/KK0B/N215/1000

now works (for me) so I wonder if that helps.

I added tv back to Alexa after this. 

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Phirepower
First Poster
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Got my 360 box yesterday, the Arris DCX960/KKOB/N215/1000 did not work !,

I have used - Pace DCR7111 and this works fine.

 

 

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