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Original topic:

Vertical Wide black line

(Topic created on: 01-06-2020 05:20 PM)
ilfalco75
Explorer
Options
TV

Hi there, I bought tv only one year, today I saw black line, I think Samsung know this problem,any body have any answers. Before share this problem on social media with 4 million fans

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4 REPLIES 4
billho
Apprentice
Options
TV

I had the same issue on my 65" Cure TV, it just 18 months, bought from Bestbuy and spent nearly $1000.

Called Samsung and Bestbuy, all said warrent expired, then can do NOTHING.

Just call repair service and pay by myself.

my $1000 was thrown away!

So sad.

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billho
Apprentice
Options
TV

Samsung customer service sounds like they know this issue, popular issue?

They still try to guided me to reset something, "Self Diagnosis" , "Update Software", "Reset" etc.

Then tell you TV is bad and warrenty expired in one-year.

Done!

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billho
Apprentice
Options
TV

I will keep away Samsung Appliances from now on.

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mPalmati
First Poster
Options
TV

My 55" curved Samsung TV just started showing this exact same issue.  The TV is only about 3 years old now but that puts it out of warranty. Looking at this thread it looks like the problem was never diagnosed and no solution for a fix ever found. This really sucks!

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