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Vertical green line on Q85R

(Topic created on: 13-04-2020 01:17 PM)
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MPJ81
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A random vertical green line has appeared on my Q85R. Has anyone had this before?

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5 REPLIES 5
MPJ81
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20200202_171400.jpg

 

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hymt313
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Hi,

 

I too have the same problem and it seems to be in a similar position as yours. Have you had this resolve?

 

Thanks,

hymt313

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MPJ81
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I exchanged the TV for another Q85R. The 2nd TV is fine.
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hymt313
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Hi,

 

Did Samsung just gave you the money to exchange? I have just contacted them on Chat and they said someone from the relevant team will be in contact soon.

 

Thanks again,

Hymt313

 

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MPJ81
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I bought mine from Currys. The fault appeared with the 30 day return period. If you bought the TV more than 30 days ago, it will be a warranty issue which will take longer to rectify.

Good luck.
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