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urgent help

(Topic created on: 23-02-2021 05:59 AM)
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alison22
First Poster
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I'm so sorry to bother you all, especially with the current situation. but I'm desperate. The power on, and rewind and forward buttons on my Samsung remote aks9-00084v suddenly stopped working, all others work fine

20210223_083436.jpg

. I've tried changing the batteries to brand new ones, didn't work. tried others too still didn't work. I'm seriously ill and predominantly bedridden including paralysis yet without the care I desperately need and I know it sounds silly but having the tv on in the background is the only thing that helps me get through the day. does anyone know a fix?? please help asap. many thanks indeed. my love and prayers to you all dear souls. Alison. God bless x x 

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4 REPLIES 4
PaulMrT
Pathfinder
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You'll need a new remote BUT don't need to buy Samsung branded. I had issue with one of my Samsung TV's remotes and found a generic version exactly same bar no Samsung branding for 5UKP approx via Amazon so I'd suggest search on there.
antikythera
Black Belt 
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In addition to what Paul said you shouldn't give your email address out on public posts. I strongly advise you to edit your post and remove it
PaulMrT
Pathfinder
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I didn't even see that just the bit about remote issues then replied..
Good advice though 👌
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Ajay-A
Community Manager
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Hallo @alison22,

 

Thank you for your message. What is the purchase date of your soundbar and the serialnumber? I will then check if we can order it for you.

 

With kind regards,

Ajay 

rsz-846676
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