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Unable to sign into Samsung account on new tv

(Topic created on: 09-01-2021 12:20 PM)
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Alexcomben2000
First Poster
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Hi all, 

 

I've just bought a new Samsung tv the other day. I’m now trying to sign into my Samsung account but it keeps saying the password or email is wrong. I know it’s not because I changed the password and it still said it, also my partner made an account to try and that didn’t work. 

Model code: QE55Q75TATXXU

serial number: 0F233HWNB00396J

software version: 1460.9

 

i know it can’t be the accounts themselves as the details are correct. I have tried unplugging for 5 minutes and that didn’t work. 

can anyone help me out with this, currently isolating with a baby and we just want Disney+ to keep him occupied.

 

thanks. 

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obitv
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try signing in with smarthings app. if you sign in on the app it will automatically sign you into the tv which you add the tv
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