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Original topic:

Unable to reset paswsword

(Topic created on: 24/07/20 20:44)
nannapat
First Poster
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TV

I want to reset my TV to factory settings and need to enter my password to do so.  I've forgotten my password so I tried the Mute - 8 - 2 - 4 - Power sequence to reset it to 0000. It doesn't work & still shows incorrect password after I have entered the four zeroes.  Any help will be most appreciated.

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TessM
Moderator
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TV

Hey @nannapat ,

 

I would happily take a look into this for you, but firstly, can you tell me what TV model do you have? This can be found at the back on a white sticker. 

 

Can I also ask why are you trying to reset the TV? 

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nannapat
First Poster
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The TV model is UE55 JU6740U.  I am no longer able to get some of the Freeview channels that I used to be able to watch.  I have gone through the retuning procedures and also followed the steps that Freeview suggested but there is no change.  I think a factory reset is the only avenue left to me.  Do hope you can help!

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TessM
Moderator
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TV

Thanks for that @nannapat Have you checked the steps provided HERE?

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nannapat
First Poster
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TV

Thanks for your reply.  I tried all of the options and none of then worked.  You would think it would be such a simple thing to do but it seems it's impossible!

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