We received a brand new Q65T 43 inch TV yesterday, and am I unable to access the ITV Hub. Auto updates are on, software updated, and the ITV Hub works on Macbook, phone and an older Samsung model TV we have
Any guidance would be appreciated
Hi @Ozzy 1978 Is it just problem with ITV Hub, are other apps fine?
I would suggest resetting the Smart Hub firstly, you could also try factory reset and router reboot. If to no avail another idea is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 22.214.171.124 or 126.96.36.199
We have a similar issue with our new 2021 Frame it will play live tv and adverts But no recorded programmes. We can play Itv hub on the TV via apple tv but not via the Samsung tv app for the hub. We have tried delete and reinstall app, factory reset the TV changing the DNS settings. It has worked for the first two weeks and then stopped working so we know it has worked. We are on the current software update for the tv 1057. Any advice would be appreciated the ITV hub team have tried to help but none of their advice has cured the problem. Thanks in advance Claire