20-05-2018 02:47 AM
Tv about 6 years old. As soon as I power on the 55” tv, it restarts by itself immediately and continuously. I swapped the remote and I swapped the power cord. Any suggestions or any steps to fix or to confirm the problem would be appreciated. Thank you.
20-05-2018 05:39 PM - last edited 15-08-2018 01:48 PM
@Jaydee2 wrote:Tv about 6 years old. As soon as I power on the 55” tv, it restarts by itself immediately and continuously. I swapped the remote and I swapped the power cord. Any suggestions or any steps to fix or to confirm the problem would be appreciated. Thank you.
Hi @Jaydee2, I would remove all connections and unplug TV for at 10-15 minutes before reconnecting and powering on. If you get further can check if you have latest update, though no firmware for this TV online for USB connection-should have automatic updates though (even for 2012 set) In any case if problem not solved and can proceed you should do a factory reset. However may be a fault and if no joy you should contact Samsung Support for assistance.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-08-2018 01:46 PM
19-05-2020 06:09 AM
Did you ever find a solution?
I have a similar issue, but a year or 2 ago realized it was the satellite box and HDMI #1 didn't like each other - switched it to HDMI-2 and that went away...
BUT! - Every so often watching a DVD the TV would restart at a certain point in the movie - LIKE CLOCKWORK - I could back up and watch and count it down...
More recently that has gotten VERY bad - Tonight while watching it would restart with infuriating regularity! rewind and it happens at the same moment every time.
UNLESS - I put the scene into slow, frame-by-frame...
SAMSUNG - You *ARE* aware of this, RECALL these or give us the fix!!!
04-08-2020 06:52 PM - last edited 04-08-2020 06:53 PM
Hello,
In my case, my Samsung UN50F6800AF (2013) was stuck in a boot loop. I disconnected it from the wall for 12 hours. When I reconnected it, it started its boot loop again. I don't know if this applies at all to your model, but after disconnecting it, I removed the back panel and disconnected the connector the carries the WIFI, Bluetooth, Infra-red and physical switch wires, counted to ten and reconnected it. When I plugged the TV back in the wall outlet, it started up like brand new. In over a week, it has never rebooted by itself.
Here is what my TV looks like once the back panel is removed:
I disconnected the connector for about ten seconds then put it back:
Before I disconnected this wire connector, I checked where it leads and I found it leads to the Wifi and Bluetooth modules, as well as the Infra-Red detector and hardware power/selection switch:
If the issue comes back, I'll only disconnect/connect the Bluetooth module and see if it fixes the issue. If not, I'll do the same with the WIFI module, then the IR and the switch.
I hope someone else fixes this issue by following my simple procedure.
04-08-2020 10:18 PM
Thanks - I'll have to take a look at that... searching online people says it's the capacitors. Which might be true, but so many things point to a software glitch (restarting having something to do with input signal, for instance).