03-05-2017 04:12 AM
I have had my Series 6 50" tv for about 3 years now. For a while, the TV would randomly shut off and turn back on, but now, the TV will stay on for about 15 to 20 seconds and then shut off and stay off. I have tried plugging in to a different outlet, checking the Eco settings like the manual suggested and checked the auto off setting. Everything looks normal, but I do not know what is causing this. Please help!
Solved! Go to Solution.
04-05-2017 03:31 PM
Hey @slupilot01,
We don't recognise the model code as UK, where are you based? Can you access your TV's menu to check your software version? Menu > Support > Contact Samsung.
Can you unplug all external devices and test the TV alone? Does this allow the TV to power on for longer?
04-05-2017 04:32 PM
Hi Kelly. I am in the US. Didn't realize this was an EU based community. My current software is T-MST12AKUC-1200.0. I have tried multiple combinations but get the same result. I have a technician scheduled to come out tomorrow to diagnose the issue
04-05-2017 06:10 PM
Thanks for that!
We're glad you've got a Technician scheduled to take a look.
You can find the US Community here, if you'd like to have a browse. :robothappy:
04-05-2017 06:46 PM
Thank you for your help.