UE75MU6100 75" Smart 4K Ultra HD HDR LED TV

[Lbayley941]

My TV has had vertical lines since purchase which have been getting worse with time. They are now far noticeable. The same issue is described in this link from US https://us.community.samsung.com/t5/Qled-and-Frame/Vertical-lines-on-75inch-q7f/td-p/148779 I have asked support to connect me through the menu and support but heard nothing back.

[AsadM]

Hi @Lbayley941. Hope you're doing well. Does the issue appear on all pages, apps and sources? If so, let's try a Picture test. You can do this by going into Support > Self Diagnosis > Picture Test. Do get back to us with your outcome from this test.

[Lbayley941]

Hi The pciture test shows it in all screens although less visible and bery hard to see in the the second two as vertical lines. It is the eact problem shown in the US link https://us.community.samsung.com/t5/Qled-and-Frame/Vertical-lines-on-75inch-q7f/td-p/148779 and this from the community here https://eu.community.samsung.com/t5/TV/ue75mu6100-vertical-bands/m-p/623740#M16748. Thanks

[AsadM]

It does sound like your TV will need to be inspected to help determine what action to take to get this fixed. You can arrange this at any one of our approved Support Centres. You can contact the closest one to help you arrange this. You can find the nearest Support Centres here: https://www.samsung.com/uk/support/service-centre/