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UE55MU6670UXXU Black lights streaming up TV

(Topic created on: 18-09-2020 04:03 PM)
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Littlebadwolf
First Poster
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I've recently noticed what appears to be black streams of light going up from the bottom of the TV. I have a feeling it's to do with the LEDs, as it looks like an absence of light and/or colour. I've tried the picture diagnosis and know it's not an HDMI issue as it happens on the apps as well. It's most noticeable on light colours, and managed to get a picture of it on an entirely white background here. Is there anything I can do to fix this, maybe with the internals of the TV?

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TessM
Mastermind
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Hi @Littlebadwolf ,

 

Has the TV passed the test or failed it? What software version is this currently running on? You can check this from Settings> Support> About this TV/Contact Samsung. 

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Littlebadwolf
First Poster
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Hi,

 

It passed the test. The software version is T-KTMDEUC-1280.5 , BT-S

 

Thanks

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