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UE55MU6470

(Topic created on: 15-03-2021 02:04 PM)
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Njimack
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I've owned this TV for several years without any problems but for the last few days, it has been frequently turning itself off. 

This happens every few minutes and lasts for 1-2 seconds. I've checked that all cables are connected properly and this happens as soon as the TV is turned on so I don't think it's overheating. I'm wondering if there was a recent software update that caused this?

Software version is T-KTMDEUC-1290.3,BT-S

Any help gratefully received! 

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15 REPLIES 15
Njimack
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No picture, or audio.
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Tehmeng
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so basically you can see screen lights up, goes dark and keeps doing like this till you turn off? Its a screen issue. No fix for this, just screen replacement. You from UK?
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Njimack
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Yes I'm in the UK. if it was just a screen issue, why would I lose audio as well?
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Tehmeng
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coz your tv keeps restarting, not booting till you get sound. Call retailer there you brought TV and quote Consumer Right Act. They have to fix it.
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Njimack
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I don't think that's it. this starts happening after the TV has been on for a few minutes. and I don't think it's restarting, as I only lose the picture and audio for 1-2 seconds.
the TV is out of warranty so I doubt the retailer would repair it
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gerdy maelbrancke
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Not sure if similar topic: Samsung LCD TV UE55MU6470S, on power on the screen lights for a few seconds then goes dark again, after a short while same scenario and this goes on and on. Any idea where I should start looking?

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