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Original topic:

UE55KS9000 problem with display

(Topic created on: 28-03-2017 07:12 PM)
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MooneyUK
First Poster
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 My TV has developed a strange screen error, possibly after last update but not certain, which sees an intermittent line appearing at the bottom of the screen, this issue is present in all sources including apps such as netflix. This line appears approx every five seconds and is about a mm thick and is displaying whatever is at the top of the screen - especially noticable when light colours are at the top of the screen and dark at the bottom. See the attached pics for examples of the issue - any ideas what this could be and how to rectify, have requested support from Samsung and will give them a call when I'm off work. Thanks for any input.

Ue55ks9000
T-JZMDEUC-1165.1

 

IMG_3929.PNGIMG_3931.PNGIMG_3932.PNG

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3 REPLIES 3
KellyM
Helping Hand
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Hey @MooneyUK,

 

Does this happen during the Picture Test? Settings > Support > Self Diagnosis > Picture Test.

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MooneyUK
First Poster
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Hey @KellyM,

 

This is visible in all three of the pictures displayed during the picture test.

 

 

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JordanH
Pathfinder
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Hey, @MooneyUK

Thanks for letting us know how the Picture Test went. 

As this looks like a hardware fault, are you able to give our Support Team a call? You can reach them on 0330 726 7864 and they'll be able to assist you further with this. :smileyhappy:

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