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UE55JS8500 - LED screen has gone lighter at both edges

(Topic created on: 08-01-2021 02:44 PM)
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PatMac
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Hi, My Curved screen TV has started to have lighter edges on the left and right of the screen. Is there a way to fix or can it only be replaced? Thanks

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AndrewL
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@PatMac: Is the issue present on all channels and sources? If so, please try switching off the TV and unplugging it at the wall for around 30 seconds, then plug it in and power on with the remote to see if this helps. If not, head to Settings > Support > Self Diagnosis > Picture Test to see if the issue is present in the sample image, or if any 'failed' messages appear in the summary at the end. If the picture test fails then please reach out to out Help Desk via the link below, where an advisor will be able to look into this further for you, and look at your available repair options. 

 

https://www.samsung.com/uk/support/contact/

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