05-06-2022 04:51 PM
Hi All,
I’ve had a new Vodaphone router in place of sky and while searching to add my UE50KU6020 TV it no longer comes up.
it was there previously , it finds the other TV’s in the house.
05-06-2022 04:56 PM
@PatBoySlimUK: Have you added the new Vodafone router to your KU6020, as your mobile device and TV will need to be on the same Wi-Fi network in order for SmartThings to locate it?
05-06-2022 05:25 PM
Hi yes , TV is on the same network , I’ve separated the 2.4 and 5ghz networks and made sure both on the 2.4Ghz bandwidth
05-06-2022 08:06 PM - last edited 05-06-2022 08:11 PM
05-06-2022 09:32 PM
I have added them both to 5Ghz and still didn’t detect , SmartView finds it though , I’m a Computer engineer and have done all the standard stuff , even turned the firewall off on the router
06-06-2022 11:24 AM
Hi @PatBoySlimUK ,
Can I ask what phone are you using? Are the other TVs Samsung ones too?
I would also like you to check if your TV is running on the latest software version, which is version 1250.2. You can check this from the TV Settings> Support> About this TV or Contact Samsung.
12-06-2022 10:19 PM
Both Samsung TVs are running latest firmware , iPhone XS Max and now IPhone 13 Pro max , I have also tried Samsung A40
10-07-2022 02:01 AM
Hi,
I am experiencing the same "issue".
Unfortunately the ku6020 series are not supported by the smart things app...
10-07-2022 05:07 AM