UE50AU7100 Tv

[BIBURYBILL]

Dear Members I had samsung smart tv for 3 years previous to this one never had an issue. This tv is regularly showing messages ,"connected to local network but not Internet or network cable not connected. When all other devices are showing full connection whether wired or wireless?Regards Roy 

[xSteveuk]

Hi,
This page may be helpful to you

How to troubleshoot internet connectivity for Samsung TV

https://www.samsung.com/uk/support/tv-audio-video/how-to-troubleshoot-internet-connectivity-for-sams...

[BIBURYBILL]

Hi Steve tried all those things it's not router problems etc as everything else in home is still connected whilst tv is not ?

[xSteveuk]

You could try a reset network settings on Samsung TV by resetting the Smart Hub. Launch Smart Hub and go to Tools > Settings > Reset. The TV will prompt you for a password. If you didn't create one, enter the Samsung default password, which is 0000

[SereneH]

Hey, @BIBURYBILL!

Which software version is your TV running (Settings > Support > Software Update)? 

[BIBURYBILL]

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