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UE49RU7330K black screen when connecting any device to HDMI

(Topic created on: 22-12-2020 09:52 PM)
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Aj138
Apprentice
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Recently bought this TV and experienced no issues with device connectivity until a few days ago. 
The problem is;

When I switch on the TV and Xbox, the TV recognises that the Xbox is there and switches to that source. At this point nothing is displayed but a black screen. I know the tv is on because I can change the volume and the sliding bar appears.

 

I have connected the Xbox to another TV and there is no problem with it so the issue cannot be the Xbox.
I have tried the other 2 HDMI ports to no avail. I tried swapping the ends of the HDMI cable in all 3 slots with no change.

I have swapped the HDMI cable and tried it on all 3 ports, no change.

I have tried other devices (Amazon Firestick and BluRay player) with the same result, a black screen.

 

Does anyone have any solution to this? It seems impossible to get a repair booked with Samsung as they are adamant that the issue lies with the external devices and not the TV.

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Pugs1957
Samsung Members Star ★
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Stupid question but you are using the remote to select the source?
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Aj138
Apprentice
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Yes, when I press source it shows “tv.  Xbox.   Connection help.”

I select Xbox and only a black screen appears

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Aj138
Apprentice
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Update

solved the problem by factory resetting the TV.