I have had my UE49MU6400 for around seven weeks and have had a multitude of problems since the second week. The retailer (Very) have washed their hands of it after 28 days and Samsung telephone support have been no help either.
Problems started when I tried to connect a uSB drive for recording. The tv refused to accept the drive, then did, then decided to lose live tv (through ariel and satellite). This later came back but that [roblem sporadically happens t least once a week. I decided to stop using the USB drive as every time i tried to record anything it insisted on checking the drive first. and would often reject it.
So first two problems, losing live tv and unable to use hard drive.
The third problem is th emajor one though. The smart hub has become unusable. As I said for the first week it was fine, but then I started to experience problems. The TVPLus app was the first to go. After a week it just refused to work. Selecting the app would just return the tv to whatever it was on (normally live tv). I was unable to access any of the additional content. I tried factory resetting the tv, and that led to apps being distorted (see attached photo). Since then I have done numerous Smart Hub resets, factory resets and software updates. Nothing changes it. The smart hub is now useless. Half my apps dont open at all, and wh=en they do ***** don't play beyond about 5 seconds before buffering endlessly.
Of course Ive checked my intrnet speed (i'm on fibre, easily getting between 20-30mbps) and I'm able to cast to my chromecast from my phone or laptop with no issues.
As I said Very have decided as it's outisde their 28 days return period I have to deal with Samsung direct (a fact I dispute but that's another story) and all Samsung have suggested is more software updates.
I've just got off the phone following a very heated conversation with the support centre who've suggested I need a MINIMUM of 15mbps for the smart hub, a fact not mentioned anywhere on Samsung's website, and one I dispute heavily. That is not the standard speed for the UK, and is not likely to be for quite a while. If that is the case then that needs to be made far clearer than it currently is.
I've done everything theyve asked me to regards software updates (i'm up to 1239.91)
They are refusing to send an engineer or replace the set despite having a one year warranty I activated on purchase day.
A set that is only seven weeks old should not be experiencing this many problems and I feel no one is helping me. Can anyone else look into this for me or suggest what other course of action may be open to me as I have spent far too many hours trying to sort this out. I'm exhausted, and very v ery angry with Samsung right now.
