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UE49KU6670 trouble with the Youtube app

(Topic created on: 14-09-2020 06:18 PM)
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lishainik
First Poster

‎14-09-2020 06:18 PM - last edited ‎14-09-2020 06:19 PM

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Yesterday I started to experience this really bad problem with the YouTube app. It starts up fine and I can browse videos alright, but trying to launch any video results in a black screen containing  some video controls but not playing the video. I can return back to youtube menu using the back button normally. Resetting the smarthub restores the ability to watch videos, but only temporally - turning my TV on after some time, I encounter the same issue.

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3 REPLIES 3
ChrisM
SuperStar

‎15-09-2020 05:03 PM

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Hi @lishainik 

 

Could we take the current software version your TV is currently running on? Go to Home > Settings > Support > Contact Samsung.

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lishainik
First Poster

‎15-09-2020 05:17 PM

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In response to ChrisM

The software version is T-JZMDEUC-1242.0, BT-S

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ChrisM
SuperStar

‎15-09-2020 05:29 PM

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In response to lishainik

Thanks for that. The software version is up to date. It may be worth trying a full reset of the TV by going to Home > Settings > Support > Self diagnosis > Reset. Just be aware that all settings will revert back to the factory settings the TV came with, therefore it might be worth monitoring the TV for a day or so first before trying this.

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