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UE49KU6470 Smart 4k Ultra HD Black shadow in centre screen

(Topic created on: 19-03-2020 09:55 PM)
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SteveHPage
First Poster
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Hi

I hope you can help!? 
I have a black shadow effect just left it Centre from top to bottom of the screen. Any guidance? 

F8EBDD6A-E8B8-4868-A8BE-7D8A2F2FE96A.jpeg

 

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3 REPLIES 3
AndrewL
Moderator
Moderator
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@SteveHPage: If you go to Settings > Support > Self Disgnosis > Picture Test, and follow the on screen instructions, does the issue persist? If so, please contact a Samsung Support Centre to arrange an engineers inspection. To find your nearest one please check the following link, select 'TV & AV > Television' and enter your post code: http://www.samsung.com/uk/support/servicelocation/
I you have recently self isolated due to Covid-19 then you will be required to wait until the suggested 14 day period has elapsed to make your appointment.
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Lbennett20
Apprentice
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Did you solve the issue? Mine also has that

Christine1962
Student
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Mine is also the same did they fix it 

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