ue43ru7470uxxu Headphones connectivity

[Nikstar]

Hi there, setting up my dad's ue43ru7470uxxu. He has some Thomson wireless headphones which  on his previous TV were just connected red and white ends into the back of the TV. Am I missing something as I have connected them to the corresponding in the back of the 43ru7470uxxu but there is no sound.

Many thanks 

[AsadM]

Hi @Nikstar. Hope you're enjoying day. You'll need to change the sound output settings on the TV to the correct output. Please try going through the sound output settings to apply the correct settings.

[Nikstar]

Not sure what you mean. Could you give me more details. Im hoping to set up to have sound from tv speakers and the headphones at same time so my deaf father can use headphones at high volume and we can save our eardrums whilst we watch together 

[AsadM]

@Nikstar: If you're looking to change the sound output settings, you'll need to select the Home button > Go into Settings > Sound > Sound Output. Select the source you're looking to apply on the TV. You won't be able to set the TV speakers and another wired device/headphones as your sound output at the same time.

However, you can have sound coming from the TV and supporting headphones at the same time wirelessly by going into Home > Settings > General > Accessibility > Multi-output Audio.

Hope this helps!

[Nikstar]

Thank you. Enjoy your holidays x

[Nikstar]

Would like to have  tv speakers and headphones at the same time. So tried the second option  However Multi-output audio is greyed out . Any suggestions ? 

[Nikstar]

Second option is what we want but multi output is greyed out