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ue40h6400 stuck on Smarthub is being updated

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First Poster

TV has worked fine for more than a year. Then would not load iplayer etc. After resetting everything possible and waiting some days the TV is still stuck. Whenever I select Smarthub I get the message Smarthub is being updated. All suggestions appreciated. 

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Hi @Nickb99.

 

Try this and see if it helps: Go to Menu > Smart Hub > Terms & Policy > Make sure you accepted all the options.

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Hi Chris. Thanks for this, but we tried already. No change.

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Hi @Nickb99.

 

Just to confirm, still no joy if you disconnect all connected devices, unplug the TV, leave it for about 10 minutes, and then connect everything back up?

 

And what software version is your TV on? Menu > Support > Contact Samsung.


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I'll update in the week Ant. My father is elderly and I'll need to do this on my next visit there. Thanks for asking.

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No worries, Nick. :smileyhappy:


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